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Customer Service and Support

Operations Specialist

Requisition ID: 288383
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Location:  Newtown Square, PA


Purpose and Objective: 

SAP America, Inc seeks an Operations Specialist at our Newtown Square, PA location to support development of (board) area specific strategy, execution and operational plans.


Expectations and Tasks:

Monitor specific goals (scope, quality, budget, time) and continuous enhancements and adoption to new requirements. Coordinate program/projects management activities. Provide program & project management support for (area specific) projects. Contribute to process definition and rollout. Provide process guidelines, standards, methods & tools. Ensure continuous process and quality improvements. Monitor process compliance and compliance to SAP-wide standards. Execution and analysis of periodic reports. Definition and creation of new reports. Organize planning meetings. Creation of concepts and content for information rollout (newsletter, Corporate Portal content, Wiki-pages). 5% travel required.


Education and Qualifications/Skills and Competencies:

Bachelor's degree in Business Administration, Business Intelligence, Analytics, Business Operations, or related field of study and 1 year of experience required. The company will also accept a Master's degree and 0 years of experience.


Work Experience:

  • Experience or coursework must involve the following: SAPs strategy & cloud portfolio; SAP systems including ERP, CRM, BW, SAC, Fiori, HR; service quality tools and indicators to build quality criteria into business services and continuously measure, maintain and optimize customer experience; business management and administration concepts, including planning, organizational and financial aspects of the business and ability to effectively apply this knowledge in different operational contexts; and ISO to coordinate awareness and training programs regarding audits/assessments. 5% travel required.


Travel:  5% travel required.


Internal use only: reference code lhrs4262



Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:

Operations Specialist

Facility:  288383
Posted Date:  Jun 4, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Newtown Square, PA, US, 19073

Nearest Major Market: Philadelphia

Job Segment: Operations Manager, ERP, SAP, Business Manager, Operations, Technology, Management