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Consulting and Professional Services

Premium Engagement (PE) Lead- Regulated Industries

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



Location: Open to candidates located in the West and Central regions of the United States.


We are looking for a Premium Engagement (PE) Lead for the delivery of the MaxAttention and ActiveAttention programs.

The PE Lead is a trusted advisor, providing unbiased guidance to our customers on the proper adoption and deployment of SAP solutions and technology.


Key Responsibilities Include:

  • Successful deployment of PE portfolio and execution of Service Plans, applying working knowledge of SAP Best Practices, Methodology and Tools, and capturing the value of PE programs
  • Ensures the engagement meets the highest levels of standards and excellence
  • Provides oversight, coaching, and mentorship to the Technical Quality Manager (TQM) and other PE resources on the team
  • Collaborates with any System Integrator (SI) of the customer; diplomatically highlighting the risks and the alternate SAP recommendations, if the SI is headed in the wrong direction
  • Captures and reports how the engagement is driving business value to the customer, accelerating Time to Value, optimizing operations, and safeguarding projects using PE services
  • Demonstrates a premium level of enthusiasm and understanding of the Customer’s strategy and requirements, solution landscape and business processes
  • Fosters a culture of empathy, ideation and innovation
  • Recommends adjustments to the SAP MaxAttention Service Plan as needed
  • Facilitates and provides recommendations for technical or business process improvements
  • Identifies top issues, defines the associated action plan & drives the resolution process
  • Coordinate involvement of all SAP resources onsite and in the back office that are associated with PE services being deployed
  • Build strong relationships with SAP license/cloud sales, partners, and other SAP delivery organizations


Experience and Role Requirements

  • 5+ years of experience working as a Sr Technical Quality Manager (TQM) or similar role with a successful track record of delivering PE services at multiple accounts, and enabling customers on their S/4 HANA and Cloud journey
  • Excellent knowledge of the PE portfolio of services and established network with the SAP CoE teams that assist with PE Services
  • Basic Project Management and Stakeholder Management skills
  • Bachelor or Masters’ STEM Degree: Science, Tech, English, Math and/or equivalent experience in the field of technology
  • Equivalent experience in the field of technology is defined with over 10+ years of hands-on experience in technology (e.g. Basis, ABAP, infrastructure), and/or functional areas (e.g. Manufacturing, Sales, Production, Procurement, Warehousing and Finance) within the SAP Product portfolio including S/4 HANA, and other cloud solutions
  • Exceptional written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with customer-first service approach
  • Experience with Regulated Industries (Utilities, Public Sector, International Agencies)



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:315568 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 70% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: Virtual - USA

Premium Engagement (PE) Lead- Regulated Industries

Facility:  315568
Posted Date:  Jan 5, 2022
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 70%

Newtown Square, PA, US, 19073

Nearest Major Market: Philadelphia

Job Segment: ERP, Consulting, SAP, Procurement, ABAP, Technology, Operations