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Customer Service and Support

Senior Support Engineer - BW

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!




The main task of a COE Senior Support Engineer is to understand the new business models and translate these models into solutions according to the implementation plans, deployment plans, and timelines.
Maximize the use of SAP Best Practices derived from best run businesses in specific industries and geographies and maintained as Model Companies for accelerated deployment. They enable and drive fast innovation consumption based on industry model solutions and agile implementation methods leveraging the SAP On-Prem and Cloud products.
A Senior Support Enginee is responsible for the definition of the overall technical or application solution. Therefore, deep technical or application architecture skills are required. 
Senior Support Engineer drives architecture discussion with customers across all work streams of the project and aligns the technical or application aspects with other projects in the program. The candidate also brings technical or application expert knowledge into the project. COE Senior Support Engineer takes full responsibility for the quality of the delivered tasks and is accountable for the success.



  • Deep understanding of the SAP BW Architecture and its relevant components such as Data Loads, Data Transfer, Data Modelling, Warehouse Management.
  • Expert in ABAP programming language within the SAP BW product area. Ability to conduct root cause analysis and troubleshoot complex technical issues. Solving performance problems, data consistency issues and availability analysis of complex SAP solutions at our premium customer base.
  • Analyze and evaluate new or existing SAP BW configurations and strategy, understand the Business requirements & convert them into Blueprint
  •  Determine and implement best practices for the architecture, development, and configuration of BW objects including Cubes, DSOs, Transformations, Extractors, etc.
  • Writing and troubleshooting complex ABAP code in SAP BW and Source systems
  • Create BW Extractors, data models and BEx queries using best practices LSA+
  • Complete technical design and development of the Data Warehouse Solution
  • Participate in requirements gathering and refinement sessions
  • Resolve data warehouse design issues within the development, provide solutions/guidance for performance improvement of reports/extractors
  • As part of a global team work closely with SAP Development and the Global Support Centers to assist our customers and find appropriate solutions. 


Experience & Qualifications:

At least 10 years of functional and technology experience in SAP environment
Ability to effectively resolve/drive resolution of most complex problems that require creation of new and innovative approaches.
Ability to manage complex customer situations.
Programming experience skills in at least one programming language (e.g. ABAP, JAVA, C++)
Industry experience (Generic and industry-related process skills) 
Strong communication skills with Senior Management in large companies
Experience as an AGS Onsite Service Team Lead, De-Escalation Architect of customer escalations, or as a project manager for implementation projects
Mentoring experience of highly qualified and experienced support employees
Excellent communication skills in English



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:308664 | Work Area: Customer Service and Support | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Senior Support Engineer - BW

Facility:  308664
Posted Date:  Nov 28, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 40%

Newtown Square, PA, US, 19073

Nearest Major Market: Philadelphia

Job Segment: ERP, SAP, Engineer, Developer, ABAP, Technology, Engineering