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Senior Support Engineer Job

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Date: Sep 30, 2020

City: Newtown Square, PA, US

Company: SAP

Requisition ID: 261144
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3

Original Posting Date: 8/3/2020




SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Location:  Newtown Square, PA

Purpose and Objective: 

SAP America, Inc. seeks a Senior Support Engineer at our Newtown Square, PA location to utilize customer data intelligence and innovations to drive consumption and adoption of SAP cloud products thereby driving customer satisfaction of overall customer base.

Expectations and Tasks:

Leverage Cloud Architecture expertise to design services that drives cloud solution consumption for SAP Cloud customers in Customer Experience solution. Create and manage customer's engagement\ success plans to ensure that customers get the most value out of SAP Cloud solution investments. Be their trusted advisor for SAP cloud products as part of their Preferred Success contract. Leverage proactive tools to plan for possible risks to customer's projects and current usage of cloud products. Drive customer's success by tracking their yearly business cycles and goals. Help review customer's key business processes and advise on optimal solution usage. Orchestrate SAP's resources to provide business value and solution specific expertise for customer. Leverage various back office teams to deliver success checks and other solution checks to ensure good system health and maximize customer's understanding of the product. Mentor, coach and empower colleagues proactively on your area of functional expertise. 10% travel required.

Education and Qualifications/Skills and Competencies:

Bachelor's degree in Computer Science, Engineering, Math, Physics, Information Systems or a related field of study and 6 years of experience required.  The company will also accept a Master's degree and 4 years of experience.

Work Experience:

  • Experience must involve 2 years in the following: Cloud Architecture and Cloud Development; SAP Sales and Service Cloud, Business ByDesign Extensibility, SDK, and Partner Development Infrastructure; SAP Sales and Service Cloud, SAP Business ByDesign Integrations; SAP Sales and Service Cloud, SAP Business By Design Data Migration, Data Management and APIs; SAP Sales and Service Cloud Business Analytics; SAP Sales and Service Cloud Performance and Functional Expertise; Functional Usage for SAP Sales and Service Cloud; Technical issue troubleshooting on SAP Sales and Service Cloud;.
  • Experience must also include: Delivery of sessions for Best Practices around cloud Release Management, Operations, Tenant Infrastructure; and Delivery of workshops for Business Best Practices and Adoption of SAP Sales and Service Cloud. 10% travel required.

Travel:  10% travel required.

Internal use only: reference code lhrs4262




To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations :

Nearest Major Market: Philadelphia

Job Segment: ERP, Engineer, Information Systems, Computer Science, SAP, Technology, Engineering