Specialist Customer Success Partner

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



What you’ll do


The Specialist Customer Success Partner is a client-facing role, ensuring customer success by delivering ongoing guidance around the overall cloud business strategy and transformation topics after the sales cycle has completed.  The role focuses on relationship-building with the customer’s line of business executives and establishment of proactive success plans that in turn promote overall customer satisfaction, product adoption and ultimately subscription renewals. The role manages diverse, high-profile customers and/or key accounts in close collaboration with the respective account team and will have a focus on the Preferred Success offering.


Expectations And Tasks:

  • Drive Customer Success Management for key SAP Digital Supply Chain customers, with a focus on Integrated Business Planning (IBP)
  • Work remotely and onsite in agreement with customers to set up support, collaboration, and governance as per SAP’s best practices
  • Engage client early to understand big picture and proactively position value.
  • Define and drive execution of a targeted goal-based support engagement plan to support key business goals and milestones (e.g., solution rollout) and in turn to ensure continuity and renewals
  • Plan and manage the delivery of relevant proactive support checks and enablement offerings as part of the engagement plan to drive innovation adoption and solution consumption.
  • Drive close collaboration with implementation partner during the launch phase to facilitate successful handover to support
  • Enable key customer stakeholders by providing guidance on the appropriate best practices
  • Plan and orchestrate regular release review to support customer to develop an appropriate strategy that minimizes impact on existing solution and assists in maximizing feature adoption
  • Orchestrate Top issue management with internal stakeholders and provide trend analysis for proactive risk mitigation
  • Facilitate access to product and functional expertise for certain topic areas
  • Provide scorecard to track goal achievement
  • Target customer references from the portfolio and leverage to support other opportunities
  • Partial on-site presence with customers required, with travel expectations up to 40% 


What you’ll bring


  • 5+ years working experience with proven track record of successfully leading top customer engagements
  • Excellent executive-level oral communication, presentation, and interpersonal skills
  • Experience working in and around cloud software solutions and cloud delivery models along with deep understanding of cloud readiness characteristics, challenges, and benefits
  • Ability to organize, prioritize, complete activities and deliverables to meet deadlines
  • Enthusiastic, strong work ethic and must be able to maintain a positive, solutions-oriented, and professional demeanor
  • Change adaptability, a curious mindset, and an appetite for learning will be important
  • Ability to understand the sales aspects of customer relationships leading to the net result of a customer willing to buy
  • Strong knowledge of Integrated Business Planning (IBP) is an advantage
  • Highly customer-focused; a proactive learner and you enjoy customer success
  • Deep sense of accountability and ownership with a focus on quality
  • Capability to drive cross functional teams and programs
  • Rapport building & conflict management skills
  • Bachelor's degree with MS or MBA preferred
  • Excellent English language skills, written and verbal. Additional languages are an advantage


We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

COVID-19 Considerations​
We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone.​
SAP prioritizes employees returning to work in the office, if that makes sense for their team. All U.S. employees must be vaccinated to enter SAP offices or attend SAP events at this time. Therefore, we expect all candidates to be fully vaccinated or to be approved by SAP for a legally permitted exemption prior to commencing work at SAP.

Requisition ID: 333345  | Work Area: Sales  | Expected Travel: 0 - 40%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: Virtual - USA

Requisition ID:  333345
Posted Date:  Jun 14, 2022
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 40%

Newtown Square, PA, US, 19073

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Nearest Major Market: Philadelphia

Job Segment: Cloud, ERP, SAP, MBA, Technology, Customer Service, Management