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Summer Intern - Customer Engagement Support

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Date: Mar 31, 2021

City: Newtown Square, US, 19073

Company: SAP



Requisition ID: 281814
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Contract Duration: Summer 2021 (3 months)

Contract Hours: 40 hours per week

Anticipated Start Date: May 2021

Office Location: Newtown Square, PA


Expectations & Tasks


Key tasks include, but are not limited to, the following:


  • Manage and review incoming CES requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for the CES to take appropriate next actions
  • Filter requests for critical situations that require immediate action
  • Schedule and participate in engagement support sessions with the assigned architects to better learn our customers’ business goals and to also better understand our internal customer success practices
  • Generate the meeting minutes for Engagement Sessions, ensuring correct assignment of action items
  • Maintain data and reporting systems and monitor progress of action plans for continuous engagement and customer/team involvement
  • Actively contribute in the collection and management of metrics required by the CES leadership
  • Update as requested appropriate CES content to JAM for the consumption of the CES team and its stakeholders


Skills / Competencies


  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)
  • Strong writing and listening skills
  • Strong communication skills
  • Excellent attention to detail
  • Knowledge in or ability to learn ERP, CRM and other SAP systems
  • Willing to learn and self-driven individual
  • Work well with deadlines and have ability to multi-task
  • Proven ability to maintain confidentiality
  • English: Level 3: Fluent


Educational Requirements


Current student, bachelor’s degree or equivalent, in Information Technology and/or Business or a recent graduate within the last 6 months.



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

Nearest Major Market: Philadelphia

Job Segment: Intern, ERP, SAP, Summer Internship, Recent Graduate, Entry Level, Technology