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Support Engineer - IT Planning & Maintenance Optimization Job

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Date: May 31, 2019

City: Newtown Square, PA, US

Company: SAP

Requisition ID: 203691
Work Area: Customer Service and Support
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.



SAP Digital Business Services is a global organization supporting the world’s largest companies running SAP solutions. With our highly motivated employees worldwide we offer comprehensive services for every aspect of customers’ software implementation and operation. With the introduction of Innovation and Operation Control Centers at customers linked to Mission Control Centers at SAP we drive the implementation of best practice solutions and operations by our customers and support the platform adaptation of HANA and Mobile in the market.


The Centre of Expertise (CoE) within SAP Digital Business Services provides the expertise in application and technology areas to deliver high-end support to our Max-Attention, Active Embedded and Enterprise Support customers.


Our methodology is to engage proactively with our customers and to live a long-term engagement build on trust and respect. Our work is based on a holistic understanding of our customers’ business and a strong relationship to jointly improve IT & business operations and safeguard their implementation projects. As every customer is unique we provide an individual high quality support to them based on a value based delivery approach.



The CoE IT Planning team focuses on the top Max-Attention customers providing them conceptual and architectural guidance, typically during IT transformations.


As a Support Engineer your area of responsibility will include at least one of the following areas

• Landscape design

• Technology architecture and virtualization technologies

• Performance/Optimization/Scalability/Capacity evaluation

• Software Change Management Strategies


In this role you will be

• Leading project-based customer engagements

• Delivering Strategic architectural and IT Planning workshops to help customers’ decision making


As part of a global team you will be working closely with SAP Development and the global SAP Support Centres to support strategic customer initiatives. Business travel will be an essential part of this role.



• Experience in SAP technologies, including SAP NetWeaver components and SAP’s EIM portfolio

• Technical expertise in Performance Analysis and Optimization.

• Experience in working with customers in preferably project scenarios

• Minimum 3+ years of experience in one or more areas of SAP NetWeaver Technology, HANA, performance and scalability



• The ideal candidate will have at minimum a Bachelor’s degree in Information Technology, Mathematics, Science or Engineering.

• Ability to analyze complex problem situations and to develop solution approaches

• Strong communication skills – ability to work with senior executives of our customers

• Ability to work independently and take ownership of assigned tasks

• SAP HANA knowledge is preferred

• Ability to work with a diverse team of colleagues in various regions and from various backgrounds

• Fluent in English



Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. ( or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:

Nearest Major Market: Philadelphia

Job Segment: ERP, Engineer, Maintenance Engineer, Embedded, SAP, Technology, Engineering