Customer Service and Support

Support Engineer

Requisition ID: 341500
Work Area: Customer Service and Support
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2
Hiring Manager: Kai Zhang 
Recruiter Name: Thea Carino
Additional Locations:

Original Posting Date: May 3, 2022

Location:  Newtown Square, PA and various clients nationwide


Purpose and Objective:  
SAP America, Inc. seeks a Support Engineer at our Newtown Square, PA location  and various clients nationwide responsible for performing and leading overall analysis of situation at key accounts. Identify top issues in key account engagements.


Expectations and Tasks:
Lead analysis of system landscape, technical issues of core business processes for all applications. Lead analysis of system and application operation. Deliver functional or technical tasks in MaxAttention projects. Bring technical or application expert knowledge into the project. Co-operate with the Focus Technical Quality Manager (TQM) to answer difficult functional or technical questions and executes concrete tasks. Deliver Onsite & Remote services for MaxAttention, Active Embedded and Mission Critical. Support (escalations & task forces, MCS Backoffice) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshops and Engineering Services. Learn to deliver onsite services as functional expert for broad area of topics. Deliver Expert Guided Implementation. Actively provide customer feedback to development based on delivery. Analysis of functional gaps in ICC and developments to close gaps. Implement specific best practice operations scenarios. Develop trainings, specifications and documentation. Ensure that services and documentation are available and up to date for the respective area of expertise. Take over development tasks in projects or service development. Deliver root cause analysis, provides solutions, and delivers services for specific fields / areas. 40% travel required to various client sites nationwide.


Education and Qualifications/Skills and Competencies: 
Bachelor's degree in Computer Science, Engineering, Math, Physics, Information Systems or a related field of study and 3 years of experience required. The company will also accept a Master's degree and 2 years of experience.


Work Experience: 
Experience must involve 2 years in the following: SAP S/4HANA order to cash debugging and error root cause analysis; SAP S/4HANA order to cash performance optimization; SAP Global Trade Management debugging and root cause analysis; SAP Global Trade Management performance optimization; SAP Global Trade Management and Agriculture Contract Management Integration; SAP Global Trade Management and IS-OIL Integration; ABAP Performance optimization and Debugging. 40% travel required to various client sites nationwide.


Travel:  40% travel required to various client sites nationwide.


Internal use only: reference code lhrs4262

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis.

This position is eligible for the SAP Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations:  

Requisition ID:  341500
Posted Date:  Jul 29, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 40%

Newtown Square, PA, US, 19073

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