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Consulting and Professional Services

Support Engineer - Technology - Centre of Expertise

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

Summary:

The main task of the CoE is to understand the new business models and translate these models into solutions according to implementation plans, deployment plans, and timelines. They maximize the use of SAP Best Practices derived from best run businesses in specific industries and geographies and maintained as Model Companies for accelerated deployment. They establish a must-have factory approach for both the BuildSAP and RunSAP projects, creating a control center on the customer side connected to our Deployment Rooms and Development Factory. They enable and drive fast innovation consumption based on industry model solutions and agile implementation methods leveraging the SAP HANA Cloud platform.

 

  • Understand the as-is situation and goals of a customer holistically. Translate it into an adequate technology roadmap design (processes, applications, systems) as well as the appropriate operating concept based on SAP’s offerings, with a clear focus on customer success.
  • Operationalize the customers’ IT-strategies, identify relevant components, approaches, input required, etc. to derive the best possible technology / operations approach for the customer combining public and private cloud as well as OnPremise scenarios. Challenge existing approaches/concepts, to generate a state-of-the-art and future-ready outcome.
  • Clarify existing expectations with customer’s technology/ operations experts and stakeholders; create an approach which integrates diverse points of views and which drives success from a technology / operation perspective. Collaborates with customer / SAP teams for the best possible implementation.
  • Drive knowledge management and innovation activities based on this experience with customers. Document successful approaches, tools etc. and makes them available to colleagues at SAP.
  • Collaborate and co-innovate with the respective development teams

 

Experience:

This position is targeted towards the Technology & Performance team in Customer Success, Global Center Of Expertise (CoE).

 

  • Bachelor’s degree in Science, or Engineering (in Mathematics, Computer Science, Electronics & Electrical, or other engineering fields)
  • Minimum Job Experience: 3 Years
  • Excellent oral and written communications skills in English, with the ability to effectively interact with all levels of customers and management, both internal and external.
  • Other languages are an asset
  • Good understanding of general computer concepts, IT service tasks, infrastructure concepts and operating systems, general database knowledge
  • Experience in software development, ideally with ABAP
  • Ability to work independently and take ownership of assigned tasks
  • Willing to travel to SAP customers worldwide. Occasional weekend work may be required.

 

Minimum 3 years of experience in

  • SAP NetWeaver stack functionalities such as memory management, enqueue handling,
  • SAP NetWeaver system configuration and setup including HA/DR
  • SAP workload management
  • Optimization of single user executions and good knowledge of SAP performance tracing tools
  • Concurrency and load test executions and monitoring

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:295415 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Support Engineer - Technology - Centre of Expertise

Facility:  295415
Posted Date:  Oct 24, 2021
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 40%
Location: 

Newtown Square, PA, US, 19073


Nearest Major Market: Philadelphia

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