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Administration

HR Helpdesk Associate (Americas-Night Shift Support 6 months Contract)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

HR Helpdesk Associate – Temporary less 6 month fixed salary

 

Key Areas of Responsibility and Tasks

 

  • HRdirect Associate - Contractual is responsible for fielding, on-line tickets and emails from employees regarding specific HR-related questions.
  • HRdirect Associate utilizes an on-line knowledge base to provide timely and accurate answers to inquiries. Inquiries that cannot be answered from the knowledge base or other tools available to them (e.g. Portal, process maps, vendor websites) are escalated to a HRdirect Consultant or to 2nd level of support / other HR teams.
  • HRdirect Associate - Temp is responsible for meeting the established service level agreements while focusing on delivering quality customer service to the employee base, responsible for keeping KB up to date, administering process work and project support as assigned.

Inquiry Support

  • Responds to general employee inquiries related to specific HR functional areas. Utilizes SAP’s EIC system to document inquiries and escalate those requiring investigation, interpretation or further analysis to HRdirect Consultants

Solution Management

    • Suggests knowledge base and process improvements to HRdirect Consultants in order to enable higher percentage of inquiries to be handled at the Associate level

Partnering

  • Performs administrative and transactional tasks that are associated with HR processes. Supports assigned projects

Confidentiality

  • Follows guidelines and policies in managing confidential data

SAP Competencies

Core Competencies

    • Customer Focus      
    • Business Acumen
    • Innovative Thinking

SAP Employee Competencies                                                                                                                                          

  • Communication       
  • Intercultural Sensitivity
  • Results-Driven
  • Teamwork & Collaboration
  • Quality Focus
  • Challenge Complexity
  • Change Agility

Job Specific Competencies & Skills                                                          

  • Relationship & Trust Building
  • SAP HR Processes, tools and solutions

Experience & Language Requirements

  • 1 to 2 years HR, customer service or shared service experience
  • Preferred knowledge of Human Resource services and systems and automated operating environment.
  • Strong communication skills

Education

  • Bachelor’s Degree or comparable experience

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:316663 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time  | Additional Locations: 

HR Helpdesk Associate (Americas-Night Shift Support 6 months Contract)

Facility:  316663
Posted Date:  Jan 16, 2022
Work Area:  Administration
Career Status:  Graduate
Employment Type:  Limited Full Time
Expected Travel:  0 - 10%
Location: 

Ortigas Center,Pasig City, PH, 1600


Job Segment: ERP, Night, Cloud, SAP, Database, Technology, Operations