Human Resources

HRdirect Team Lead for APJ

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



We are looking for an enthusiastic team leader to join our HRdirect team in Manila.


By joining HR at SAP, you will find a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations, and one motivated global team working together towards shared goals. 


The primary responsibility of the HRdirect Team Lead will revolve around people management, operations management, and ad-hoc projects. The goal is to drive the team’s excellent performance, while building a healthy team culture that will bring sustainable business success and growth.



The Role:


You will lead a dedicated team that works together to create relevant, memorable differences in the lives of our employees.   


The global HRdirect team consists of 80+ members, handling HR queries across the entire SAP population and creating great customer experiences. You will become part of a dynamic, fun, international team that is the face of HR in SAP. 


In this team leader role, you drive the success of your team by creating an environment of trust, support inclusion while maintaining high motivational levels. You will support the team with daily operations, both in terms of meeting our objectives and optimizing our processes.


We are looking for a leader who is proactive in building relationships both within the immediate team and wider business to gather knowledge, new ideas and best practices, while also helping the team to do so through our Workgroup concept.


In addition, you will have opportunities to get involved in various cross-functional HR projects including process and technical innovations such as robotics, automation, machine learning and chatbots. 


Role Requirements:


  1. Good people management and interpersonal skills 
  2. Ability to understand team members’ development needs, support their growth, and coach diverse employees 
  3. Be motivated by the achievements of your team, strive to help others 
  4. Strong experience in effectively handling difficult customer and employee situations 
  5. Aptitude to communicate honestly and openly, showcasing excellent verbal and written communication skills
  6. Responsive, owning your task and following through  
  7. Curios and thirsty for learning, thinks outside the box, takes pleasure in learning new technologies, and enjoys solving problems by researching information
  8. Ability to work in a fast-paced and volume-driven environment
  9. Other core competencies: agile, results-oriented, analytical, and has attention to details
  10. Leadership experience is desired but not a must have




Critical Success Measures:


  1. Efficient day-to-day operations behind a strong team culture
  2. Transparency and collaboration within the team and leadership team
  3. Fulfillment of team SLAs, KPIs, and other major deliverables
  4. Successful partnership with stakeholders
  5. People metrics like Employee Engagement and Leadership Trust Score



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:333022 | Work Area: Human Resources | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  333022
Posted Date:  May 8, 2022
Work Area:  Human Resources
Career Status:  Management
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Ortigas Center,Pasig City, PH, 1600

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