Information Technology

Change Coordinator- Remote_ Returnship Program

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



About the SAP Returnship Program  


SAP’s Returnship Program is a 20 week paid returnship targeting mid-career professionals who’ve taken a 2+ year career break for caregiving, relocation or military service. Since 2018, SAP has offered a structured returnship program because we appreciate the skills you offer, the perspective you provide, and the contributions you will make.


What you'll do


We are seeking a Change Coordinator to join our Service Integration & Management Governance Team, ideally located in the Pacific time zone.

You will be responsible for quality assurance of the Change process and ensure adherence of this process. You will also be responsible for working across the business to support and guide resources through the required steps to implement systems related change. Change coordinators will have off shift coverage periods. Specifically Sunday-Wednesday (9 am-7 pm PST). 


  • Ensuring that the standard process is followed and adhered to

  • Ensuring, quality review of the change along with presenting change over the CAB & change validation meeting.

  • Ensuring the Change goes through the complete lifecycle of the Change Request procedure.

  • Assessing the conflict of changes in the environment.

  • Resource readiness for the change implementation

  • Ensuring the change management process is functional and proactively monitoring it to ensure process effectiveness

  • Providing support across other Service Management processes and tooling to ensure cohesiveness

  • Creating and ensuring that scheduled reports and KPI's are created and delivered on time

  • Reviewing Change performance reports for trends, gaps and improvements


What you bring 


We are looking for someone who is ready to re-enter the workforce with fresh new perspective and motivation. 


  •     Prior experience in supporting Change Management from an ITIL perspective
  •     Strong data analysis and metric driven reporting understanding / experience
  •     Excellent communication, follow-up, and documentation skills
  •     Familiarity with SaaS Cloud applications and networking concepts, change in an Ops environment
  •     Strong interpersonal skills that establish and sustain close working relationships with functional teams and subject matter experts as well as IT technical and support personnel
  •     Ability to time manage and juggle a variety of short and long term responsibilities
  •     Preferred experience with ServiceNow






We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 348394  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid

Requisition ID:  348394
Posted Date:  Nov 24, 2022
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Limited Full Time
Expected Travel:  0 - 10%

Palo Alto, CA, US, 94304

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