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SAP Ariba Cloud Engineering Services iXp Intern- Production Operations

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.


Three reasons to intern at SAP

  1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
  2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
  3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.


About the team

Work as a member of the Service Management team responsible for Change and Problem management of Ariba Cloud based solutions. Collaborate with internal operations teams as well as Development and Support Engineering staff to facilitate the delivery of a highly available production environment. The candidate must understand change control process and methodologies within the ITSM framework.  Must be self-motivated, detail-oriented, a team player with excellent verbal and written communication skills. This is an individual contributor hands-on position.


What you’ll do:

Position title: SAP Ariba Cloud Engineering Services iXp Intern- Production Operations

Location: Palo Alto, CA - amenable for remote interns

Expected start date: June 2022 for 10 to 12 weeks


In this role, you’ll: 

  • Carefully follows and employs change control procedures for all Ariba Products and Solutions that are hosted within the Ariba service offering.
  • Work with a Technical Staff to solve complex customer related issues with a given RCA.
  • Collaborate with various internal teams to manage both the Ariba change management schedule and associated activity.
  • Develop and maintain comprehensive documentation sets, troubleshooting guides and procedural documentation.
  • Function as a technical Project Manager for evaluating solutions within the ITSM space.
  • Manage meetings in reference to root cause analysis and provided a detailed technical summary of the meeting including root cause.
  • Verifies the completeness and timeliness of all RCA summaries prior to leadership approval.
  • Acts as a source of reference for questions, problems and suggestion’s about the Change Management and Problem Management process.
  • Work on proof of concepts to help simplify and manage Ariba’s ITIL Methods and Procedures.


Who you are:

We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.


  • Thrives in a fast-paced environment.
  • Knowledge of ITIL and ITSM best practices.
  • Ability to identify and translate content related to complex technical issues.
  • Working knowledge of a UNIX/Linux environment.
  • Basic knowledge of protocols such as: TCP/IP, SSL, SSH, DNS.
  • Project management and communication skills.
  • Exhibits inter-personal skills with the ability to effectively communicate technical issues.
  • Strong organizational skills to multi-task various projects and related tasks.
  • Work in a group setting by contributing to the overall success of the team.
  • Project oriented with the ability to drive efforts to achieve goals and deadlines.


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We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:315908 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern  | Additional Locations: 

SAP Ariba Cloud Engineering Services iXp Intern- Production Operations

Facility:  315908
Posted Date:  Jan 5, 2022
Work Area:  Administration
Career Status:  Student
Employment Type:  Intern
Expected Travel:  0 - 10%

Palo Alto, CA, US, 94304

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Operations Manager, Intern, Cloud, Engineer, Operations, Entry Level, Technology, Engineering