SAP Business Technology Platform Customer Success Partner (West)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



SAP Business Technology Platform Customer Success Partner (West)

Home Office- West Region (USA)


Summary & Role Information:

Our team is driven by the success of our customers! The focus of this position is to help our clients successfully adopt, consume and renew their investment in SAP Business Technology Platform (BTP) Cloud solutions, including SAP Extensions (Application Development), Integration, Databases, Data Management and Analytics. SAP Business Technology Platform Customer Success Partners (BTP CSPs) work with the most cutting-edge and innovative SAP solutions and supports SAP’s most strategic SAP BTP Cloud customers.


Our CSP's are responsible for the day-to-day customer engagement from contract signature onwards. In this position, you will drive the experience of your customers around product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negotiations.


In this role, you would drive value realization for our customers. You will proactively engage customer Architects and Business Decision Makers post-sale to ensure they get maximum value from their SAP BTP Cloud Solutions. You can understand the big picture and assist with escalations or critical situation management if and where needed. You will be the technical trusted advisor “Cloud Solution Architect” through providing BTP Architecture workshops, best practices, VIP webinars, and driving re-platforming discussions with Customers. You will focus on designing architectures that are a combination of hyperscaler and SAP BTP technology, explaining the merits of adopting SAP BTP instead of other competing platform technologies. You will provide input into the renewal process to ensure consumption scenarios are taken into consideration in contracting. You will use your relationship building skills to build a network of internal SAP colleagues (sales, pre-sales, consulting (both SAP and Partners), and product engineering) to support your assigned accounts.


Our Team:

The SAP BTP CSP team is committed to supporting each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving customer success. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.


Experience / Role Requirements:

You have technical Cloud Architecture experience.  You have broad technical architecture experience with hyperscaler cloud solutions (Azure, AWS, GCP) and ideally SAP platform solutions such as BTP Extension Suite, Application Development (eg Business Application Studio), HANA Databases (Cloud), and Analytics Cloud Solutions. Ideally, you will also have some exposure to traditional SAP Line of Business solutions such as S4, Ariba, Concur, etc for integration, extension, and analytics scenarios. You can understand, explain, and draft Cloud Extension, Integration, and Data Architectures.


You will excel in this role if:

  • You have excellent communication (oral and written), presentation, program management, and organizational skills.
  • Willingness to travel (up to 30% travel) and the ability to adapt to the unique business and cultural practices of each region/country. 
  • You have at least 5-10 years of experience working in the IT Industry. Your background could be Software Engineering, Development Management, Project/Product Management, Pre-sales, Customer Engagement, Customer Success, Preferred Care, Consulting, etc.
  • Understanding of one or more SAP BTP Solutions:
  • Professional knowledge in SAP BTP On-Premise Portfolio, e.g. HANA Databases, Data Warehouse, etc. and/or
  • Professional knowledge in SAP BTP Cloud Solution portfolio: SAP Cloud Platform, Cloud Databases, Data Warehouse Cloud, Analytics Cloud Solutions and/or
  • Professional knowledge of similar types of Hyperscaler SaaS/PaaS/IaaS Solutions (e.g. MS Azure, Amazon Web Services, Google Cloud, etc.)


We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 343174  | Work Area: Sales  | Expected Travel: 0 - 30%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: Virtual - USA #LI-Hybrid

Requisition ID:  343174
Posted Date:  Jun 16, 2022
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 30%

Palo Alto, CA, US, 94304

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