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Consulting and Professional Services

Ariba Customer Field Enablement, Catalog Advisor

Requisition ID: 306327
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

 

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

 

LOCATION:  Pittsburgh, PA preferred but open to other U.S. locations virtually

 

JOB SUMMARY:

The Catalog Advisor supports the enablement of Supplier Catalogs for Customers.  This role manages the technical aspect of Catalog enablement and contributes to broader enablement project planning.  This person will have regular interaction with both Customers and Suppliers on a regular basis to manage catalog content according to the project needs. They will also assist in other Catalog Team activities and enablement projects as needed. This job role supports customers primarily in North America and requires working US shifts.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Customer Focus

  • Works with Customer to understand their catalog needs and/or objectives
  • Provides support to Customers to enable catalog suppliers
  • Manage Catalog Workstream to support internal alignment with GDS catalog team
  • Provides status reporting updates to customer based on Atlas Tool
  • Works with internal teams to bring project to successful solution

 

 

Practice Development

  • Works with Customers to create and realize their Catalog strategy
  • Contributes to project planning (road mapping, scope definition, etc.)
  • Educates Suppliers and Customers on Catalog processes
  • Monitors supplier responses to test transactions
  • Performs catalog testing for CIF and PunchOut
  • Provides issue resolution to Level 2 Help Desk tickets
  • Performs advanced troubleshooting with Suppliers
  • Creates and maintains catalog metrics in Network 360
  • Identifies and implements process improvements initiatives
  • Demonstrates ability to take initiative, develop and implement new processes
  • Align with our Global Digital Services team for project transitions

 

People Development

  • Helps to train new Team members on advanced Catalog enablement and maintenance process, CIF, PunchOut and all Catalog functions
  • Acts as a mentor as requested to new Team members
  • Shares knowledge, trainings and processes with the rest of the Catalog Team
  •  

Teamwork

  • Supports Catalog Team with backup of other’s Projects as needed
  • Proactively escalates issues to project managers and application management
  • Works with other Team Members to increase technical competency

 

 

POSITION QUALIFICATIONS

  • Three to five (3-5) plus years work experience in catalog enablement/maintenance, inventory or related experience
  • Bachelor’s degree or equivalent work experience

Skills

  • Focused on Customer Success, highly organized and detail oriented
  • Work in an environment with changing deadlines
  • Project Management experience is a plus
  • Familiarity with Ariba Procurement and Catalog solutions a plus
  • Proven problem solving skills demonstrated through professional experience
  • Excellent written and verbal communication skills required (including US Business English)
  • Ability to troubleshoot and solve technical issues for catalog data and catalog transactions

Knowledge

  • Solid knowledge of Microsoft Office, MS Project
  • Experience with procurement related processes (requisitioning, order processing, invoicing, and payment)
  • Prior experience/knowledge of XML, HTML is a plus

#LI_REMOTE

 

 

 SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations :Virtual - USA

Ariba Customer Field Enablement, Catalog Advisor

Facility:  306327
Posted Date:  Nov 11, 2021
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Pittsburgh, PA, US, 15212


Nearest Major Market: Pittsburgh

Job Segment: ERP, Consulting, Developer, SAP, Procurement, Technology, Operations