Customer Service and Support

Ariba Procurement Deployment Lead

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

Position Overview

The Operational Procurement Shared Services Delivery Lead is responsible for assisting our customers with the design and deployment of their SAP Ariba Procurement solutions. They leverage solution knowledge and experience to assist in Project Management and project coordination. Delivery Leads help lead the customer in the build, testing, and deployment of their software solution and associated business processes.

 

Position Responsibilities

Project Delivery

* On-Demand Deployment Leads will provide Ariba input to the (Customer or Delivery Partner) Project Manager, manage milestones, and coordinate Ariba project resources and activities

* On-Demand Deployment Leads will assist with all aspects of a deployment including (but not limited to): requirements gathering, process configuration, documenting process flows, user interface configuration, user and supplier set-up and testing support.

* Deployment responsibilities include assisting customers throughout the various phases of Ariba’s solution deployment.

* On-Demand Deployment Leads will act as a liaison between the customer and various groups within Ariba such as Technical Support, Sales, Engineering, and Product Management.

* All other duties assigned.

 

Customer Focus

* The On-Demand Deployment Lead is responsible for customer satisfaction during the successful deployment of solutions.

* The On-Demand Deployment Lead establishes credibility as a conduit for solutions expertise with customers and is seen as an expert by customers (e.g., positive customer feedback).

 

Ariba Solution Expertise

* Possesses ability to learn to be conversant in features, functionality and applicability of the entire Spend Management suite including Sourcing, Contracts, P2P, APC, AN, and Invoice Pro, as well as possess expert knowledge in at least one area of the Spend Management suite; in this case P2P or Procurement Content.

* Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at Ariba and externally at the client).

 

People Development

* Owns developing and maintaining team operating principles as well as team templates and work instructions.

* Owns developing team trainings.

* Acts as a mentor to new team members.

 

Teamwork

* Executes with minimal guidance and shows strong initiative.

* Maintains regular communication with team members (e.g., face-to-face, via voicemails, emails) especially across multiple solution deployments so everyone understands status of project.

* Proactively collaborates with manager and teammates to anticipate and respond to issues that could impact solution deployment (e.g., change in scope).

* Displays proactive communication (i.e., face-to-face meetings and phone calls are more frequent than emails).

 

Position Qualifications

* BS or BA degree in a related field

* 3+ years ERP (or similar) deployment experience with an emphasis on SAP Solutions

* Project Management / Workstream Management experience

* Technical understanding and capabilities

* Advanced Microsoft Office skills

* Excellent written, verbal and presentation skills

* Functional Business Process experience in Procurement or Accounts Payable

*  Some travel required (Up to 20%)

 

SAP Ariba and SAP Fieldglass strongly values being recognized as a customer-centric driven organization.   Our #BeREAL Program ensures that all SAP Ariba and SAP Fieldglass employees factor optimizing the customer experience into every business decision they make.  What exactly does #BeREAL stand for? The R equals responsiveness to customers (including SAP Ariba colleagues), the E relates to empathy with understanding the culture of our customers and their business objectives, the A signifies being aligned with your SAP Ariba colleagues to deliver the best customer experience, and the L acknowledges that we lead our customers to realize value through our expertise.

To become a part of the SAP Ariba and SAP Fieldglass team, we ask all applicants to share experiences that embody the #BeREAL Commitment.

 

#LI-Hybrid

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 335189  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

Requisition ID:  335189
Posted Date:  Jun 23, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Plano, TX, US, 75024

Job alert


Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: Procurement, ERP, Testing, SAP, Accounts Payable, Operations, Technology, Finance