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Forecasting Specialist - Customer Engagement & Experience - NA

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!




The Forecasting Specialist will report to the Regional Head of CE&X and supports realization of our customer’s success across all SAP subscriptions and maintenance-based solutions. This role is as such supporting the Regional Head who is responsible for sustaining and protecting the region’s reoccurring revenue streams.


The Forecasting Specialist will work within the existing CE&X NA Business Office team and should have a solid understanding of all Forecasting processes, tools, and services. You are a critical point of success or failure to the CE&X NA Regional Heads` ability to transform forecasting into a service-driven business.


You are expected to become a trusted advisor to our business by performing the following tasks:

  • Enable decision-making: interpret and share information, consolidate analytics/reports and utilize the right tools to provide insights and recommendations to the Regional Head and sales leaders.
  • Manage your stakeholders: Influence your stakeholders through strong credibility. Foster a one-team approach for greater transparency and impact, proactively fostering the extension of process standards to other lines of the business when of benefit. Your core stakeholders are the peer Business Partners, NA Head of Strategic Planning, and Sales Managers in the CE&X NA area. You may also closely collaborate with BizOps and Solution Area Leaders.
  • Demonstrate expertise through special forecasting projects that require your level of knowledge, and skill.
  • As a CE&X NA Business Partner you will have a focus on aligning with local, regional, and global Business Partners on disconnects or opportunities.


Specific processes to be led by the role

  • Renewal forecast Aggregation and reporting
  • Renewal Improvement plan Aggregation and reporting
  • CE&X Quarterly Business Review preparation and reporting 
  • NA Regional budget oversight and management 
  • Responsible for adhoc reporting tasks



  • Customer Focus: Gives high priority to customer satisfaction and is dedicated to meeting the expectations and requirements of internal customers. Strong work ethic and highest levels of reliability.
  • Strong understanding of SAP reporting tools and metrics supporting the CE&X mission and goal.
  • Growth Mindset: Views challenges as opportunities and can orchestrate multiple activities at once to accomplish a goal under tight deadlines. Uses resources effectively and efficiently, teams up with peers and colleagues to deliver on business needs.
  • Finds joy in using latest technology to support business decisions, strong analytical skills coupled with eagerness to drive automation and transparency enabled through our data & analytics portfolio, innovator mindset when it comes to turn ideas into action.
  • Operations working experience, preferably working within operations-related forecasting/sales experience
  • Project management skills can be an advantage.
  • Excellent Knowledge of MS Office portfolio (esp. Excel, Powerpoint, OneNote,Teams)
    SAP Analytics solution knowledge.
  • Familiarity with SAP tools such as Enterprise Analytics Store (renewal operation report), Totango, ADRM is a bonus.



Our vision is to drive world-class customer experience and business outcomes. We achieve this by passionately championing the success of our customers by inspiring and empowering people to lead, orchestrate, and deliver sustainable customer value.




We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:303823 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: Virtual - USA

Forecasting Specialist - Customer Engagement & Experience - NA

Facility:  303823
Posted Date:  Sep 22, 2021
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Plano, TX, US, 75024

Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: ERP, Strategic Planning, SAP, Database, Cloud, Technology, Strategy