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Customer Service and Support

CTE (Senior) Consultant for Ariba Supply Chain Collaboration, B2B Integration Content

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 


EXPECTATIONS AND TASKS
As a CTE Consultant in the area of Supply Chain Collaboration responsible for the B2B Integration Content (BIC) within Cloud Services, Intelligent Delivery Group (IDG) you will have the opportunity to accelerate the continuous improvement of the existing SAP business network processes as well as establish new business processes for direct material spend & supply chain with focus on industries needs and country specific variations. You will work in a virtual team but have direct peers from other teams at your location and collaborate with them as well e.g. project managers, buyer- and seller integrator. You work closely together with product owners and engineering teams for new business. 
We are seeking experienced B2B experts to help design, test, implement, and run new business types and EDI formats. Especially review/creation of technical specification of EDI Standards to represent customers view is a main aspect, primarily internally facing but upon a request provide consultation or sharing of best practices with Buyer and Supplier trading partners. You will be part of a team who are working closely together, who honors integrity, trust & harmony with a solution focused manager who like to unlock potential using a coaching approach to support the development of the individual and the performance of the team
To succeed in this position, you are able:

  • to work within a virtual team
  • to work in a structured way and like working processes, precise mapping documentation and guidelines
  • show business excitement and drive topics to resolution in a high level of quality, speed, reliability, and efficiency
  • support buyer- and supplier integrators to resolving issues and launch new processes
  • to understand customers business needs and provide standard specifications of content and EDI formats and create implementation guidelines for integrated suppliers
  • to handle the tasks in a self-reliant behavior and help to develop a standard process for EDI integration of new customers or migration of existing ones to The Connect Once approach. This includes esp. the EDI transition process to ensure customer success.

 

SKILLS AND COMPETENCIES
Required skills

  • Experience in B2B ecommerce, B2B Networks, and B2B transaction processing
  • Strong knowledge of SAP ERP Systems (ERP ECC, S/4 HANA)
  • Expertise in minimum one of the following areas of Procurement – Purchase Order Collaboration, Payment, Delivery and Transportation and the Supply Chain is strongly preferred
  • Wide experience of various industries and their business processes
  • Very good experience in the field of electronic data interchange (Content, Formats, Communication and especially in processes of direct material)
  • Advanced knowledge of common EDI data standards (e.g. Edifact, ANSI X12, OAGIS, RosettaNet , PIDX, XML and Text formats (ASCII, CSV…)
  • Resolves complex issues within own area of expertise and ability to articulate the core problems within the Integration area
  • Support others in resolving issues with focus on customer to ensure success
  • Excellent verbal and written communication skills in English and a conversational level of German
  • Soft skills like great teamwork skills, reliability, accountability, integration ability, being supportive with empathy & constructive feedback are helpful to succeed within the team

Preferred skills

  • Experienced with cloud (on-demand) software and solution
  • Expertise in message mapping
  • Ability to train other teams in B2B formats or supply chain processes
  • Work on solving scalability and performance problems
  • Working in cross-functional team and with other geographically distributed teams
  • Skills to established developed standards for documentation
  • Experience in creating documentation such as gap analysis and solution blueprint for customer

 
EDUCATION AND WORK EXPERIENCE

  • Bachelor's in information technology, business economics or equivalent work experience

3+ years’ experience in B2B software focused on business content integration incl. building and standardization of EDI formats

 

What you can expect is professional onboarding, exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage. Interesting non-work related activities (volunteering, charity, sport events,..) 
This role is based at the ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP's vision for the perfect work-life balance by featuring uniquely decorated relaxation rooms, parents' and kids' room.

 

BENEFITS
Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:294573 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

CTE (Senior) Consultant for Ariba Supply Chain Collaboration, B2B Integration Content

Facility:  294573
Posted Date:  Jul 23, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Prague 5, CZ, 158 00


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