Customer Support Associate (limited part-time, DPC)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you'll do

We offer a stable full-time job with a flexible working model in a global team with various benefits.
 
A DAY IN LIFE OF A SUPPORT ENGINEER
1) Pick it, investigate it, solve it!
Provide solutions to complex technical issues impacting customers' business processes and their ability to conduct commerce through SAP Ariba applications.
Adhere to KPIs, especially responsiveness SLAs and productivity goals and ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible 
Report errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions. 
Maintain personal broad knowledge of product area and in-depth component expertise.
Collaborate with global support engineers, solution architects and engineering across the product area to drive positive customer outcomes.
Own and manage concurrent incidents in a ticketing system.

2) Gain and transfer knowledge!
Demonstrate a high level of expertise with product functionality; continue developing core product skillset as new innovations are released 
Create Knowledge Base Articles and Wiki documents.

What you bring

WE ARE LOOKING FOR A CANDIDATE THAT 
Has

• A bachelor's degree preferable in Information Technology/Computer Science area and experience in product Support, Software Development, IT, or Quality Assurance
• Advanced English
• Excellent written and oral communication skills; ability to listen and work with customers in real-time.
• Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction
• Technical acumen and understanding of SQL, Java, Java Script, or other programming language, HTML, XML

May have

• Experience in a previous technical support or customer service role
• Knowledge of procurement business process

Meet your team

There are two teams. One is the work component team you are going to work with. Your colleagues are located in different locations (India, Czech Republic, US,...). The other is the team in Prague. Around 20 colleagues from 12+ different countries.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 337619  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Part Time   | Additional Locations: #LI-Hybrid