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Frontline Business Support Specialist (full time, limited contract)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!




The focus for this Specialist role relates directly to the mission of the Sales Technology Support team, which develops high-quality sales tools and applications to accelerate SAP’s sales performance and increase transparency. The Support pillar of this team is therefore a critical factor of success towards greater productivity and future technology simplification. The support teams consist of two core functions: Frontline Business Support as a core entry point for basic inquiries and Expert Business Support for complex technical and business queries that require hands-on support.



As a Frontline Business Support Specialist, you are the first point of contact for SAP’s sales employees when they have questions about and issues with our internal sales technology. Furthermore, you support centralized reporting and analysis, knowledge management activities, and maintenance of relevant documentation.


General tasks include:

  • Manage end-user inquiries: Engage with end-users in a professional, friendly, and helpful manner to assess their problem. Qualify the urgency and nature/root cause of their error to process the inquiry
  • Coordinate multi-channel support: Inquiries are generally submitted directly via the automated SSF ticketing system. Leverage this system to prioritize, assess, submit, complete, dispatch, or close inquiries. Related end-user channels also include chat and phone.
  • Stakeholder Communication: Respond to internal stakeholders and manage expectations in a professional and supportive manner. Communicate efficiently in a virtual - often workflow or email-oriented - set-up towards joint success.



  • Excellent communication skills
  • Customer support experience
  • Empathy
  • Patience
  • Team player – don’t be afraid to ask for help and help others yourself
  • Fast learner
  • Tech-savvy



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:307960 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time  | Additional Locations: 

Frontline Business Support Specialist (full time, limited contract)

Facility:  307960
Posted Date:  Sep 20, 2021
Work Area:  Administration
Career Status:  Student
Employment Type:  Limited Full Time
Expected Travel:  0 - 10%

Prague 5, CZ, 158 00

Job Segment: ERP, SAP, Database, Cloud, Technology, Customer Service