Customer Service and Support

Customer Support Associate (German is an advantage)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!  


Meet your team:

The Traveler Interaction Center is our knowledge centre for Travel & Expense related topics, and it provides support to SAP’s employees, designs, and delivers trainings, drives policy enhancements and works with T&E tools and documents.
The role reports to Finance Operations Manager of
Global Finance Shared Services (GFSS) T&E. 
What you'll do:


  • Handling Travel & Expense inquiries from SAP employees
  • Proactively interact with travelers to solve possible issues related to T&E travel planning and reimbursement
  • Act as single point of contact regarding T&E topics for T&E Audit team and internal customers – SAP employees  
  • Drive change and improve the process.
  • Monitor internal quality and ensure the completeness of T&E reporting 
  • Cooperate with GFSS T&E Audit team to follow the standard in T&E procedures
  • Educate SAP travelers about T&E tools, policies and procedures (organize and hold T&E info sessions) 

What you bring:


  • Advanced English (minimum upper-intermediate); German is an advantage
  • Customer support experience is an advantage
  • Understanding of a shared service centre concept
  • Knowledge of MS Office
  • Knowledge of SAP FI module an advantage
  • Knowledge and experience in the Travel and Expense process an advantage
  • Finance/Business Administration/Accounting degree is preferred




We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 343096  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  343096
Posted Date:  Jun 18, 2022
Work Area:  Customer Service and Support
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Prague 5, CZ, 158 00

Job alert

Job Segment: ERP, Cloud, SAP, Database, Customer Service, Technology