Customer Service and Support

SAP Ariba Catalogue Advisor with Italian

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Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!  

 

ROLE DESCRIPTION


The Catalogue Enablement Consultant manages the enablement of catalog content for Sellers on the Ariba Network which is then consumed by the customer’s user base.

The role includes the responsibility for the successful execution of the catalog enablement projects in time and at cost, education of the customers on Ariba Network functionality related to Catalogue Enablement and creation and maintenance of specific project related documentation package for Customer and Sellers.

The Catalogue Enablement Consultant will demonstrate the ability to support multiple projects, offer solutions and escalate issues and manage the enablement of catalog content according to the project plan. Skills in project management as well as functional recommendation will be key to being successful in this role.

 

EXPECTATIONS AND TASKS

 

Customer Focus

  • Delivers high-quality, on-time implementation services on Catalogue Enablement Projects to Sellers utilizing the Ariba Network and cooperates with Supplier Enablement Project Managers and Supplier Managers
  • Responsible for creation of Catalogue Enablement specific documentation
  • Works with Customers and Sellers to support and educate them on the Catalogue Enablement

 

Practice Development

  • Provides issue resolution related to Catalogue Enablement via the Ariba Network (can process or functionality based)
  • Support testing process with Customers and Sellers
  • Provide best practices around Catalogue Enablement

 

Teamwork

  • Tracks and reports the progress on the Catalogue Enablement Projects
  • Proactively escalates issues to Supplier Enablement Project Managers, Supplier Managers and the Customer Support helpdesk
  • Delegate issues to appropriate team/individual
  • Create/share documentation to improve the team members knowledge base and understanding
     

WORK EXPERIENCE

 

  • Experience in a specific industry organization (min. 3 years)
  • Experience on a Catalogue Content related position would be an advantage (e.g. Category Manager, e-Business consultant, E-commerce specialist, e-Business Project Manager)

 

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

 

  • University degree (Business and/or Information Technology)
  • Fluency in English and Italian
  • Excellent verbal and written communication skills & strong customer focus
  • Strong organizational skills
  • Strong analytical and problem-solving skills, conceptual thinker, self-motivated individual
  • Technical understanding and capabilities
  • Proficiency in Microsoft Office applications including PowerPoint, Excel, Outlook and Word
  • Understanding of Business-to-Business catalog strategy
  • Proactively seeks to understand and share learnt knowledge
  • Knowledge of procurement business processes, from requisitioning to payment (Procure-to-Pay)

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 339528  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

Requisition ID:  339528
Posted Date:  Jun 26, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Prague 5, CZ, 158 00

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