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Accounts Receivable Collector - English and Italian Job

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Date: Jan 10, 2018

Location: Prague, PR, CZ

Company: SAP

Requisition ID: 159903
Work Area: Finance
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



As the leading technology company for digital businesses, SAP serves nearly 300,000 customers in 190 countries. 80 million users make SAP the largest enterprise cloud company in the world, along with business networks that transact nearly $1 trillion annually. The Global Finance Shared Services organization (GFSS) is a business unit with 1,200+ employees delivering end-to-end finance operations from a set of vibrant and multicultural locations around the globe: Buenos Aires, Dublin, Manila, Prague and Singapore.
Our highly engaged teams specialize in Order to Invoice, Cash Collections, Procure to Pay, Travel & Expense and Record to Report. Additionally, at GFSS, you will find: a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations and one motivated global team working together towards shared goals.
Also, at GFSS, you will find: exciting career opportunities, a diverse work environment providing opportunities to grow, development & learning opportunities and an international business network for you learn and grow from.
Within GFSS, SAP employees have an opportunity to handle end-to-end high-quality finance services to SAP customers throughout the Globe.

Expectations and tasks

Daily tasks:
• Proactively call customers to reassure the time of invoice payment
• Perform monitoring and collection of receivables
• Manage open items incl. overdue receivables
• Investigate billing discrepancies and respond to external queries
• Support the hotline (incoming calls) – abandoned rate < 5%
• Global Order to Cash / Cash Collections cooperation and support
• Investigating Account Receivables impairments and proposing Sales Allowances
• Business administration
• Fulfillment of pre-set targets
• Participate in projects, Line of Business conference calls or case council meetings
• Interaction and communication with other team members and managers


Work experience
• Work experience in accounting preferred
• Experience with SAP system is an advantage

Education and qualifications

• Advanced written and spoken English and Italian
• Excellent “Customer Focus” approach
• Independent communication and negotiation with client on phone
• Ability to deliver daily collection calls (circa 18 calls per day)
• Ability to work under pressure
• Ability to work in an international enviroment
• Strong attention to detail
• Strong will to deliver excellent quality
• Willingness to learn and improve
• Team spirit contribution


What you can expect?
• Various and interesting work in brand new fancy offices directly at metro Nove Butovice
• We believe every employee is a talent and we want to reach your full potential
• Interesting non-working activities (volunteering, charity, sport events,..)
• Opportunities for professional growth in Financial field


Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal tickets/ catering allowance, holidays 5 weeks, educational courses, training, cafeteria, contribution to sport/culture/leisure, sick day, occasional work from home, generous shares program, etc.
We are creating our future together by moving to the brand new and ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP's vision for the perfect work-life balance by featuring a cinema, uniquely decorated relaxation rooms, free gym & fitness studio, parents' and kids' room, and many more exciting amenities.



To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations

Job Segment: Accounts Receivable, ERP, SAP, Collections, Finance, Technology