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HRdirect Associate with English and Italian (part-time, DPC contract) Job

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Date: Jan 28, 2018

Location: Prague, PR, CZ

Company: SAP

Requisition ID: 148407
Work Area: Human Resources
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Limited Part Time




As the leading technology company for digital businesses, SAP serves nearly 300,000 customers in 190 countries. 80 million users make SAP the largest enterprise cloud company in the world, along with business networks that transact nearly $1 trillion annually. 
The Global Business Services at Human Resources is an organization with 800+ employees, delivering end-to-end HR operations to all SAP locations worldwide from two shared services centers in Prague and Manila.
Our highly engaged teams specialize in processing queries from employees, as well as delivering HR processes comprising of all phases of the employee life-cycle, e.g. Talent Acquisition, Onboarding, Data Management, Payroll, Learning and Career Development, Mobility, and Off-boarding. By joining us, you will find a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations, and one motivated global team working together towards shared goals.



In this role you would act as a contact person for most Human Resource enquiries and would handle a diverse range of issues and transactions. Work in a team to deliver efficient solutions in a friendly and professional way. In this position you would deal with HR enquiries mainly via email and phone. One of the main tasks is also ongoing update of knowledge and policies in cooperation with other HR departments.


• Taking, investigating and resolving transactions on the helpdesk
• Updating information in different tools and preparing documentation for various projects
• Provide accurate and friendly advice and service to all customers, such as colleagues, employees and managers
• Work with other team members and share knowledge on various topics
• Explain and apply HR policies and procedures to advise and guide managers and employees
• Understand and act according to the scope of services and Service Level Agreements for customers
• Cooperate with external parties (e.g. benefit providers) as a result of various questions or transactions
• Undertake tasks on the team`s daily task list as directed by the Team Leader
• Continuously improve your work and processes


• Fluent written and spoken English and Italian skills
• Any other language skills are an advantage
• Customer focused
• Quality driven and solution orientated
• Good communication skills, both written and verbal
• Results oriented, responsible and continuous improvement attitude
• Team work
• Ability to work with confidential information
• Relationship building
• Flexible / adaptable
• MS Office (Excel, Word, Outlook)
• Customer Relationship Management system usage
• Database knowledge preferred
• Human Capital Management user experience
• SAP system knowledge preferred
• Customer Relationship Management system usage preferred


• 1 year of working experience in an SSC environment preferred
• Working experience in call centre operations preferred
• Project experience of advantage
• Work experience in virtual/remote teams preferred
• Work experience in international environment/Team/Global company preferred





To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.


SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis.

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