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Traveler Interaction Center Analyst with English (6 month contract) Job

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Date: May 17, 2019

City: Prague, PR, CZ

Company: SAP



Requisition ID: 210886
Work Area: Finance
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Limited Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

As the leading technology company for digital businesses, SAP serves nearly 300,000 customers in 190 countries. 80 million users make SAP the largest enterprise cloud company in the world, along with business networks that transact nearly $1 trillion annually. The Global Finance Shared Services organization (GFSS) is a business unit with 1,200+ employees delivering end-to-end finance operations from a set of vibrant and multicultural locations around the globe: Buenos Aires, Dublin, Manila, Prague and Singapore.

Our highly engaged teams specialize in Order to Invoice, Cash Collections, Procure to Pay, Travel & Expense and Record to Report. Additionally, at GFSS, you will find: a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations and one motivated global team working together towards shared goals.

Also, at GFSS, you will find: exciting career opportunities, a diverse work environment providing opportunities to grow, development & learning opportunities and an international business network for you learn and grow from.

Within GFSS, SAP employees have an opportunity to handle end-to-end high-quality finance services to SAP customers throughout the Globe.


The TIC is our knowledge centre for T&E related topics, and it designs and delivers training, initiates quality improvements, drives policy enhancements and provides 1st level support to SAP’s travellers.
The role reports to Head of GFSSO P2P Traveller Interaction Center. The contract is for 6 months with the possibility to be extended.

• Handling of 1st level inquiries from travellers
• Proactively interact with travelers to solve possible issues related to T&E reimbursement
• Drive change and improve the process.
• Monitor internal quality and open items to identify training needs among the processing teams in Manila
• Be in charge of defining training scope and schedule along with local offices for end users of the system
• Centralize the T&E knowledge and maintain the Knowledge Base as the single source of truth for the process
• Create templates for auditing team to standardize comment globally
• Be the main communication channel between travel and expense team and the internal customers including travellersand field finance
• Advanced English
• Customer orientation
• Excellent communication skills, both written and verbal
• Excellent customer care skills with proactive approach
• Strong attention to detail and highly organized
• Strong analytical skills
• Willingness to learn and improve
• Results driven
• Ability to work independently with self-motivation and discipline
• Strong will to deliver excellent quality
• Ability to work in international teams
• Continuous improvement of technical skills and efficiency
• Flexible work style
• Ability to handle stressful situations and determine right priorities
• Understanding of SAP´s goals and strategy

• Working experience within a shared service centre
• Knowledge and experience in the Travel and Expense process
• Knowledge of SAP FI module and MS Office

• Exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage.
• Various and interesting work in brand new fancy offices directly at metro Nove Butovice
• We believe every employee is a talent and we want to reach your full potential
• Interesting non-working activities (volunteering, charity, sport events...)
• Opportunities for professional growth

Flexible start/end of working hours, sick days, meal tickets/ catering allowance, educational courses, training, cafeteria, contribution to sport/culture/ leisure.
We are creating our future together by moving to the brand new and ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP's vision for the perfect work-life balance by featuring uniquely decorated relaxation rooms, free gym & fitness studio, parents' and kids' room, and many more exciting amenities.





Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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