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Customer Service and Support

SAP Fieldglass, Delivery Consultant (Bris/Melb/Syd)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

What will you do?

 

We have an opportunity for a Delivery Consultant who is passionate about both technology and customer service.

 

Responsibilities include, but are not limited to:

  • Learn about our customer’s business and the business objectives they are seeking to achieve.
  • Develop strategic relationships with key influencers in the customer organization.
  • Lead business discovery and design workshops with customers
    • Go beyond the surface of what they are asking for and get to the heart of what their business actually needs.
    • Analyze existing processes and policies and offer solutions that will improve program efficiencies.
    • Influence the customer towards best practice recommendations.
    • Consult with customers on an optimal marriage of the system’s technical capability and key business outcomes.
  • Design and configure the SAP Fieldglass suite
    • Includes initial deployment, expansion or enhancements to existing solution.
    • Provide demonstrations for customer stakeholder groups, build consensus for your design.
    • Understand design alternatives, configure and prove them out, present these with insight on the pros and cons of each.
    • Master the capabilities of the system and how to apply them.
  • Partner with the customer to source and manage one-time data imports into Fieldglass, with field mapping and data quality activities as needed.
  • Participate in testing activities, respond to customer issues and customer change requests, ensuring the overall solution delivers the desired business outcomes.
  • Support on-time delivery by working to ensure key milestone dates are met. When you see concerns that may impact project timelines, raise them in a timely manner to prevent slippage.
  • Develop and maintain strong collaborative relationships with colleagues, covering the full Customer Lifecycle from Sales, Implementation, Customer Success and Application Support to achieve an excellent customer experience
  • Foster relationships with Customers and Partners to promote and preserve exceptional customer experience, promoting retention and customer growth. Provide thought leadership and industry knowledge to maximize the benefits our customers can achieve.
  • Actively contribute to your own product knowledge through self-study, meeting attendance, and project participation

 

Who do we need?

 

Essential skills and background include:

  • Bachelor's degree or equivalent work experience in Computer Science, Information Services, or related course of study preferred
  • Implementation/support experience, preferably within a technology organization supporting web hosted applications. SAP Fieldglass application knowledge is a plus
  • Understanding/application of Implementation methodology
  • Superior technical aptitude, strong problem solving and analytical skills
  • High attention to detail with high quality standards for own work products
  • Ability to self-manage time and tasks, including managing multiple concurrent customer engagements
  • Ability to quickly build rapport, build and maintain trusted relationships with customers, partners and colleagues.
  • Exceptional verbal and written communication skills.
  • Demonstrated ability to consult with customers effectively, influence outcomes and manage client expectations.
  • Maintain composure in difficult situations; defuse conflicts by finding win-win solutions.
  • Ability to work with ambiguity.
  • Willingness and ability to take direction and coaching from teammates.
  • Ability to learn complex concepts and subjects under a variety of conditions, including: formal and informal training; on the job coaching and mentoring; technical documentation; peer collaboration; trial and error.
  • Ability to travel 10-60%

 

Highly desirable skills and background include:

  • Domain knowledge or work experience in recruiting, procurement, human resources, accounts payable, finance
  • Experience and/or understanding of the Managed Services Provider and/or Vendor Management industry
  • Previous experience working in an external consulting role is strongly preferred
  • Previous experience with the Fieldglass suite
  • Previous customer service experience, ideally within a technology organization supporting Software as a Service (SaaS) applications
  • Experience in SQL queries, understanding of relational databases, XML coding, ad hoc report development is desirable
  • Advanced Excel skills, including Pivot Tables, VLookups, and building macros; exposure to Visual Basic
  • Advanced skills in Office Suite - Word, PowerPoint, Visio, Outlook
  • Solid work ethic and dedication to producing high quality accurate work
  • Exposure to Project Management approaches and methodologies – Prince, PMP, Agile
  • Organizational Change Management (OCM)

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:313879 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

SAP Fieldglass, Delivery Consultant (Bris/Melb/Syd)

Facility:  313879
Posted Date:  Dec 25, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Queensland, AU, 4000


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