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CoE Technology Platform Senior Support Engineer

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Date: Feb 23, 2021

City: São Leopoldo, RS, BR

Company: SAP



Requisition ID: 275750
Work Area: Consulting and Professional Services
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

CoE LA Area Activities:

CoE Technology Platform Support consultants are engineers who can perform highly specialized remote and onsite services for LA overseas customers. Goal is to enable customers to implement and operate their SAP solutions at their maximum potential with optimal TCO and to manage their technical risks during solution implementation and operation.

  • Provide first class remote and on-site support to our customers like;
    - solving technical problems;
    - optimization of solution operation;
    - improvement of system availability and stability;
    - onsite support in critical customer situations (going live, upgrade, etc.)
  • Customer project evaluation and risk mitigation of implementation projects;
  • Backoffice support for onsite service delivery;
  • Increasing overall customer satisfaction;
  • Act on Escalated customers to bring their businesses to normal operations;
  • Reduce customer's TCO by Enterprise Support, ActiveAttention and MaxAttention Services.



  • Understand and analyze the technical requirement for SAP system maintenance events and technical architecture
  • Planning for SAP maintenance projects like S/4HANA system conversion, migrate to Cloud, HANA migration, release upgrade, etc.
  • Execution of SAP maintenance projects as technical lead
  • Execution of SAP maintenance projects with downtime minimization technology like ZDO (Zero Downtime Option), NZDT (Near-Zero Downtime Technology), etc.
  • Support customer-led or partner-led projects with planning, empowering or safeguarding services



  • Good understanding and experience with SAP general Basis for system administration.
  • Good understanding and experience with Operation Systems (Linux, AIX, etc.) and Databases (HANA, Oracle, DB2, etc.).
  • Experience with SAP Software Logistics tools is a plus, like SUM, DMO, SWPM, etc.
  • Experience with Hyperscaler is a plus, like AWS, Azure, GCP, etc.
  • Experience in SAP projects as technical lead or project manager is a plus.
  • Strong skills of root cause analysis and troubleshooting.
  • Excellent communication and presentation skills in both verbal and written English.
  • A real team player with initiative and 'can do' attitude who learns and adapts quickly in an international environment.
  • Being able to work under pressure, in critical situations and under tight deadlines.



  • Excellent analytical skills with a flair for the very detail
  • Effective problem solving skills to achieve customer satisfaction
  • Strong team player who learns and adapts quickly in an international environment
  • Flair for continuous self-improvement
  • Willingness to travel on short notice, willingness to travel abroad. Short duration travels (one or two weeks)
  • Work under pressure, critical situations, and extremely tight deadlines
  • Very high customer orientation



English – Fluent in both spoken and written English (Mandatory)

Spanish – Good and effective in spoken Spanish (Optional)



  • Bachelor’s degree in Computer Science or relevant discipline.


Professional Training & Certification

  • Any SAP related certification like S4HCON, HANATEC, TADM55, TADM70 is a plus.
  • Any Hyperscaler certification like AWS, Azure, GCP is a plus.
  • PMP certification and /or other industry and project management certification is a plus.




Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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