Administration

SAP iXp Intern - Application Lifecycle Management Support Engineer

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!  

About the SAP Internship Experience Project:
 SAP Internship Experience Program
 is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.
 
Three reasons to intern at SAP:
    1. Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network.
    2. Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 
    3. Gain visibility: With Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
 
About the team:
We're a team with over 20 people, working with all areas of the Solution Manager application. Teamwork is one of our core values.  
 
What you’ll do:
Position Title: SAP iXp Intern - Application Lifecycle Management Support Engineer
Location: São Leopoldo, RS
 
In this role, you’ll:

  • Learn about the ALM - Solution Manager product, and use your IT skills to troubleshoot issues faced by customers and provide solutions across different channels. 
  • Provide professional, courteous and prompt technical support via multiple channels for Application Lifecycle Management product. 
  • Collaborate with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service. 
  • Document technical solutions via the SAP Knowledge Management Strategy. 
  • Effectively and independently handle customer interactions and challenging customer problems, determining the priority levels, negotiating and setting expectations with customers. 
  • Maintain poise and professionalism in all customer interactions. 
  • Adapting to business needs is a requirement. 
  • Assist in the Quality Assurance of new product versions and help to enhance the team’s performance and daily work by suggesting improvements to processes and tools. 
  • Put in practice and enhance different subjects you studied throughout your IT graduation, helping customers to manage their IT area.

 

Who you are:
Are you a self-motivated learner who enjoys taking initiative and challenging the status quo?

Are you deadline-oriented and interested in collaborating on projects?

If this sounds like you, do you also bring: Strong communication skills both written and spoken in English, Portuguese.


Follow @SAPiXp on Instagram and don’t miss anything about our experiences worldwide!
 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 339781  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Intern   | Additional Locations: #LI-Hybrid.
 

Requisition ID:  339781
Posted Date:  Jun 30, 2022
Work Area:  Administration
Career Status:  Student
Employment Type:  Intern
Expected Travel:  0 - 10%
Location: 

São Leopoldo, BR, 93022-718

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