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SAP iXp Intern - BW Support

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



About the SAP Internship Experience Project:


The SAP Internship Experience Project is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.


Three reasons to intern at SAP:


  1. Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network.
  2. Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 
  3. Gain visibility: With SAP Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.


About the team: 

Do you want to engage in challenging work with enterprise-level customers, and be supported with extensive training opportunities for both technical and personal growth? Join a worldwide Customer Support team of 1500+ where customer issues are our opportunities. We lead the marketplace through vision, world-class technology and superior service. We use creativity to resolve problems and continually improve. We work globally across multiple geographies and cultures. Most importantly, we inspire each other, have fun and celebrate achievements.We are seeking Support Associates who are driven by a desire to provide our customers with outstanding technical service. Their primary responsibility is to assist in resolving our customer’s issues related to SAP Business Warehouse solution. They will support complex environments and provide root cause analysis on a variety of operating systems and platforms.


What you’ll do:


Position Title: SAP iXp Intern - BW Support
Location: São Leopoldo, Brasil

In this role, you’ll:

In this role, the intern will


  • Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services
  • Perform root cause analysis and provide solutions in complex environments for specific fields/areas
  • Diagnose, research, and resolve known errors by means of SAP documentation
  • Identify patterns and their solutions with incoming customer incidents
  • Use SAP Remote Supportability Tools to diagnose problems directly on customer systems
  • Share and document knowledge through creation of WIKIs and Knowledge Base articles
  • Attend e-Learning lessons, remote learning sessions, classroom training and coaching
  • Report coding errors to our development organization
  • Be a professional team member within the Product Support organization


Who you are:


  • We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.
  • University students enrolled in Technology, Engineering, Business or related courses, with at least two years until graduation
  • Excellent diagnostic and technical analysis skills
  • Ability to assess, plan and troubleshoot while collecting information about the customer issue
  • Excellent customer focus and communication skills (oral/written)
  • Ability to focus for extended periods of time while deep diving into logs
  • Proficient writing skills
  • Fluent in English (written and oral)
  • Knowledge of operating systems (Unix/Windows)
  • Knowledge of Relational Databases (e.g. Oracle, MaxDB, DB2, SQL Server etc.)
  • Ability to document communications and actions for customer issues in our CRM system
  • Preferred Skills: Knowledge of data warehousing

Follow @SAPiXp on Instagram and don’t miss anything about our experiences worldwide!



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:304681 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern  | Additional Locations: 

SAP iXp Intern - BW Support

Facility:  304681
Posted Date:  Aug 30, 2021
Work Area:  Administration
Career Status:  Student
Employment Type:  Intern
Expected Travel:  0 - 10%

São Leopoldo, BR, 93022-718

Job Segment: Intern, SAP, ERP, Engineer, Database, Entry Level, Technology, Engineering