Administration

SAP iXp Intern - CPQ Product Support Engineer

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!  

About the SAP Internship Experience Program
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. 


Three reasons to intern at SAP
1.    Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2.    Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.  
3.    Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. 

 

What you’ll do:

Position title: SAP iXp Intern - CPQ Product Support Engineer
Location: São Leopoldo, Rio Grande do Sul


In this role, you’ll:
As a Product Support Engineer, you will work in a technically challenging and rewarding environment supporting our customers across a variety of mediums. This role would suit candidates with a diverse and varied skillset. A success candidate will have evidenced strong customer service skills, a technical mindset and an ability to deliver in a fast-paced environment. The role will require flexibility to adapt to tasks, processes and requirements which reflect the global nature of the product support organization.

  • Providing professional, courteous and prompt technical support (via multiple channels) for the CPQ (Configure Price Quote) product family.
  • Collaborating with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service.
  • Document technical solutions via the SAP Knowledge Management Strategy.
  • Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention
  • Maintain poise and professionalism in all customer interactions.
  • Adapting to business needs is a requirement, shift work / weekend work may or may not apply.
  • Engage with and help drive customer support initiatives.

 

Who you are:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

  • Degree in IT related discipline
  • Strong communicator and a skilled listener.
  • Outstanding customer interaction skills.
  • Analytical outlook with good aptitude for problem-solving.
  • Teamwork mindset.
  • Ability to work in a global team across multiple time zones.
  • Prior internship or fulltime experience in Technical Support, Software Development, IT, or Quality Assurance
  • Good analytical and debugging skills are helpful
  • Knowledge of Interfaces, APIs, Python scripting is a plus
  • Previous experience with Knowledge Management strategies.

 

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SAP DIVERSITY COMMITMENT 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 352883  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Intern   | Additional Locations: #LI-Hybrid.
 

Requisition ID:  352883
Posted Date:  Sep 23, 2022
Work Area:  Administration
Career Status:  Student
Employment Type:  Intern
Expected Travel:  0 - 10%
Location: 

São Leopoldo, BR, 93022-718

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