Administration

SAP iXp Intern - Cloud Support SuccessFactors Talent team

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

About the SAP Internship Experience Program:

SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

 

Three reasons to intern at SAP:

Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network.

Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 

Gain visibility: With Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

 

About the team:

Our Product Support organization is looking for an intern to join the SAP SuccessFactors team who is driven by a desire to provide our customers with outstanding Support Experience.

The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP SuccessFactors Product, specifically to the modules Performance and Goals, Opportunity Marketplace and Center of Capabilities.

 

What you’ll do:

Position Title: SAP iXp Intern - Cloud Support SuccessFactors Talent team

Location: São Leopoldo, Brazil

 

In this role, you’ll:

  • Analyze and resolve reported incidents by means of knowledge databases and/or verifying product configuration

  • Root Cause Analysis of reported incidents

  • Create knowledge documentation and share knowledge, moderate forums, etc.

  • Participate in global projects around support processes and quality assurance

  • Report errors to Development/Operations teams

  • Provide consulting for customers on procedural issues and queries

  • Monitor and enable SLA fulfillment via queue monitoring

 

Who you are:

  • We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.

  • Good written and verbal communication skills

  • Systematical, communicative and creative focus

  • Good presentation and negotiation skills

  • Undergraduate students in IT/Computer Science, Business or related areas (from the 2nd semester or later or to be graduated in approximately 24 months)

  • Knowledge with Business Processes would be a benefit

  • Problem solving/analytical skills

  • Flexible approach working in teams as well as environment

  • Advanced English required, Spanish is an advantage

  • Previous experience with customer support and/or ticketing tool is an advantage

 

Follow @SAPiXp on Instagram and don’t miss anything about our experiences worldwide!

 

SAP DIVERSITY COMMITMENT 

To harness the power of innovation, SAP invests in the development of its diverse employees. Weaspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas:Careers.NorthAmerica@sap.comorCareers.LatinAmerica@sap.com, APJ:Careers.APJ@sap.com, EMEA:Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 348345  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Intern   | Additional Locations: #LI-Hybrid
 

Requisition ID:  348345
Posted Date:  Sep 11, 2022
Work Area:  Administration
Career Status:  Student
Employment Type:  Intern
Expected Travel:  0 - 10%
Location: 

São Leopoldo, BR, 93022-718

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