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SAP iXp Intern - Product Support - Core Platform Software Logistics Support Job

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Date: May 17, 2019

City: São Leopoldo, RS, BR

Company: SAP



Requisition ID: 212120
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

About the SAP Internship Experience Project:

SAP Internship Experience Project is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

Three reasons to intern at SAP:


  1. Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network.
  2. Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 
  3. Gain visibility: With Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

About the team:

Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you!

What you’ll do:

Position Title: SAP iXp Intern – Product Support – Cross Platform Integration Support

Location: São Leopoldo, Brazil

In this role, you’ll:

  • You will help delight SAP customers by analyzing and resolving known errors.
  • You will do it by means of Knowledge Base Articles (KBAs), solved customer incidents, documentation, or verifying the configuration.
  • You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in forums.
  • You will learn a lot of technical and business topics through classroom training, remote training sessions, mentoring, and e-Learning trainings.
  • When needed, you will report errors to development teams.
  • Monitor and enable SLA fulfillment via queue monitoring.
  • Conduct root-cause analysis of product and configuration issues.
  • Close cooperation with other Product Support teams and Development Support.
  • Professional, proactive communication with SAP customers & colleagues.

Who you are:

We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.

  • University Students currently studying IT or related with at least two years until graduation.
  • English: Fluent level is required (oral and written). You will be in contact with customers and colleagues globally via email, system and phone.
  • Knowledge in SQL/database architecture and troubleshooting is a must.
  • Ability in troubleshooting, root cause analysis.
  • Customer focus and communication skills (oral/written).
  • Flexible approach to working in teams as well as environment.
  • Self-motivated, proactive and solution oriented individual.
  • Knowledge of operating systems (Unix/Windows) would be a benefit.
  • Experience with information security would be a benefit.
  • Experience with SAP Products would be a benefit.




Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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Job Segment: Logistics, ERP, Intern, Developer, SAP, Operations, Technology, Entry Level