Customer Service and Support

Support Associate, Product Support - Concur

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 

PURPOSE AND OBJECTIVES

SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, SAP Concur delivers an effortless experience and total transparency into spend wherever and whenever it happens. SAP Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large, so they can focus on what matters most. The company serves more than 50,000 clients representing more than 40 million users in over 150 countries. 

 

Discover the SAP Concur Platform, watch the video: https://www.youtube.com/watch?v=Yldriru3BH8

 

Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you! The SAP Product Support – Concur Support Associate position resolves customer issues on multiple fronts. The support is often consultative and addresses service-related issues in the area of financial management and corporate spend control.

 

EXPECTATIONS, COMPETENCIES AND TASKS

  • Provide support to customers via live calls and through a CRM tool regarding product functionality or technical issues; troubleshoot systems to offer elegant solutions within established timelines;
  • Provide excellent analytical, written and verbal communication skills: Communicate and collaborate with peers, customers and upper management.
  • Demonstrate logical thinking for solving a wide range of issues with different levels of complexity;
  • Be adaptable and demonstrate change agility to handle both daily tasks or more complex and impactful organizational changes;
  • Be accountable and self-driven for the assigned tasks and for the personal development, asking for help when needed and being mindful of continuous learning opportunities;
  • Constantly empathize with our customers and call them whenever necessary;
  • Effectively manage expectations that are set with customers;
  • Be a team player that is both eager to learn and to share knowledge;
  • Take ownership of situations and seek for continuous improvement, by documenting solutions and collaborating internally to achieve product and process improvement. 

 

REQUIREMENTS

  • Bachelor’s or Associates degree completed or in course, preferably in technology or business related areas;
  • Fluency in English;
  • Flexibility to work during some holidays and some weekends based on business need.

 

NICE TO HAVE

  • Knowledge in IT related areas, including troubleshooting, resolution of issues or programming (Web Applications, Webservices, HTML, HTTP, Java, JavaScript, JSON, Data Bases, SQL, XML, APIs …);
  • Familiarity with Customer Service and Support for software or other Information Technology products;
  • Spanish
  • Travel industry knowledge

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 338830  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

Requisition ID:  338830
Posted Date:  Jun 17, 2022
Work Area:  Customer Service and Support
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

São Leopoldo, BR, 93022-718

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