HXM Partner Delivery Manager_Returnship Program (Remote)

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Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



About the SAP Returnship Program:


SAP’s Returnship Program is a 20-week paid returnship, targeting mid-career professionals who’ve taken a 2+ year career break for caregiving, relocation or military service. Since 2018, SAP has offered a structured returnship program because we appreciate the skills you offer, the perspective you provide, and the contributions you will make.


Key Responsibilities & Tasks:

The Partner Delivery Management (PDM) is focused on customer success by facilitating SAP software deployments via the partner ecosystem. This particular role is to support our HXM / SuccessFactors partners.  


PDMs manage partner delivery related activities across the entire LACE lifecycle of our customers, largely by facilitating successful deployments of the specific Line of Business (LoB) as part of the intelligent enterprise.


The main focus of this position is to ensure delivery quality of SAP’s ecosystem in areas aligned to SAP’s strategy. In this context, the PDM is the central advisor to the partner, owning the post-sales partner relationship and is responsible for coordinating all SAP interactions with Customer Success Services, Partner Ecosystem Success, Product Engineering, Product Support and others. This person will also be engaging with local stakeholders to ensure operational excellence, to position the added value of the partner ecosystem and the PDM team, guide partners in building/expanding their cloud delivery organizations, drive a structured engagement to accelerate partner investments in capacity & quality, and identify partner competency gaps and recommending relevant training and enablement activities.


Main Responsibilities:


  • Project Success / Partner Success / Ecosystem Success for their respective area in alignment with Partner Business Managers and other key stakeholders.
  • Ensure development of the annual partner business planning based on strategic focus of the partner as well as SAP; Major dimensions covered by the PDM are annual business goals (planned go-lives), capacity & capabilities, enablement (planned certified consultants) and focus on critical areas for the partner.
  • Monitor and validate partner capacity, readiness, and delivery capabilities as per defined business plan; Identify appropriate measures to ensure partner goals are on track or corrective action is taken.
  • Responsible for the partner delivery quality of their managed partners, as well as overall partner delivery quality of their assigned region.
  • Drive partner investment by advising on enablement plans and proactively identifying areas for improvement based on observed competency gaps, to ensure quality partner resource availability.
  • Ensure reporting on capacity, certifications and go-live progress against targets agreed and initiates corrective actions as required.
  • Assess strengths and opportunities of partner business on a constant basis, aligning with SAP's business aspirations; Recommends actions & next steps to SAP’s stakeholders accordingly.
  • Improve delivery efficiency by identify trends in the partner landscape and coordinates with relevant stakeholders to produce enablement, ensuring the right content and knowledge is delivered as required, and that skills are developed in line with joint business plans.
  • Understand future opportunities for mutual business expansion covering all relevant areas (solution development, industry-focus, regional focus, etc.) in collaboration with PBMs; Drives corresponding initiatives (mid/long-term) from SAP-side which help to expand the business for both parties.
  • Maintain detailed information on their assigned partners’ projects and regularly review project health, including ensuring assigned resources are certified and current.
  • Provide visibility of projects to internal stakeholders.
  • Conduct Quarterly Business Reviews (QBRs) with the assigned partners to assess performance and progress on agreed action items, owning associated KPIs.
  • Cover escalations in their area of responsibility.
  • Ensure that lessons learned, knowledge, knowhow and best practices gained on projects are accessible to authorized partners to support successful customer outcomes.


Experience & Language Requirements:


  • Minimum 7+ years’ experience in the software industry or in a partner facing role (Partner management, sales, consulting, etc.)
  • Understanding the principles of cloud solution delivery through partners
  • Knowledge of cloud service offerings
  • Knowledge of HR business processes and/or the SuccessFactors application
  • Local market knowledge and understanding of the software industry (trends, vertical market industries, etc.) as well as of the System Integrator ecosystem
  • Knowledge and understanding of Partner dynamics
  • Planning and execution experience in driving activity forecasting, resource management and enablement with partners
  • Ability to communicate effectively to all levels of internal and external stakeholders both verbally and in writing
  • Good analytical competencies
  • Ability to manage partner and customer escalations in a diligent manner
  • Capacity to work accurately on multiple tasks with multidisciplinary teams



  • Bachelor equivalent: yes
  • Master equivalent: not required





We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 348717  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Limited Full Time   | Additional Locations: Virtual - USA #LI-Hybrid

Requisition ID:  348717
Posted Date:  Nov 23, 2022
Work Area:  Administration
Career Status:  Professional
Employment Type:  Limited Full Time
Expected Travel:  0 - 10%

San Francisco, CA, US, 94107

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