Customer Service and Support

SAP Concur Consultant - FI

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

Position Description:

The SAP Concur Implementation Project Manager is responsible for implementing SAP Concur services and Service Administration procurement. This includes fulfilling the roles of project manager and functional expert in the implementation and provide service solutions to the client. These include, but are not limited to, project management, solution design, hands-on service configuration, client project team training, best practices considerations, clients’ cases follow up - solutions and client testing/validation support, service administration delivery. Depending on services contracted, the IPM will also have overall leadership responsibility when Travel IPM, Technical Consultants, or extended services resources join the project. This role will act as Service Administration source for several Projects.   

 

Responsibilites:


Manage multiple concurrent complex, global, multi-phased implementations following SAP Concur implementation methodology and provide Service Administration to clients under his/her care
 

  • Quickly and effectively gather client’s business requirements to design and configure SAP Concur services
  • Manage client expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule - including multiple time zones / countries 
  • Creatively design solutions for complex requirements
  • Develop and maintain strong functional and technical product knowledge
  • Effectively communicate and work with internal and client project teams, international and multi-cultural clients
  • Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely 
  • Conduct effective training and product demonstrations with clients at their location or by placing calls remotely 
  • Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline  
  • Provide contributions to SAP Concur project methodology and document library 
  • Provide updates on client statuses and escalate issues while maintaining control of the project 
  • Stay organized and deliver on commitments, including updating any project tracking systems and fulfilling administrative responsibilities 
  • Meet or exceed deployment productivity and quality metrics 
  • Deliver outstanding client service to achieve high implementation survey scores 
  • Work effectively with peers, other departments and management 
  • The position will require visit to client’s facilities, as needed  
  • The position will require working from SAP Concur offices in Mexico, as needed  
  • The position will require to work Service Administration duties to fulfill client requirements  

 


Education, Experience & Training required:

 

  • Four-year degree in Systems Information
  • Experience in Accounting/Administration/Finance a plus
  • SAP FI Certified, ABAP knowledge highly desirable.
  • English / Spanish / Portuguese mandatory
  • Minimum of 4 years of experience implementing SAP financial or hosted applications  
  • Minimum of two years of project management, consulting and/or software implementation experience
  • Experience in client-facing/service roles 
  • Experience with financial applications and knowledge of accounting processes 
  • Strong organizational skills and ability to deliver on commitments 


Job Specific Specialized Knowledge & Skills:

 

  • Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
  • Proven negotiation and presentation skills
  • Strong technical aptitude and ability to understand technical concepts quickly
  • Implementation methodology experience
  • Ability to persuade and influence
  • Excellent organizational and planning skills
  • Ability to work productively in a fast-paced, ever-changing environment
  • Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions
  • Ability to prioritize and manage workload to meet deadlines 
  • Ability to guide clients thru methodology and offering of best practices  


Critical Performance Competencies:

 

  • Accountability 
  • Listening 
  • Planning and Organization 
  • Attention to Detail 
  • Business Acumen/Strategic Business Perspective 
  • Communication and Influence 
  • Adaptability/ Flexibility 


Value Competencies:

 

  • Displays passion for & responsibility to the customer 
  • Hires, develops & rewards great people 
  • Displays leadership through innovation in everything you do 
  • Displays a passion for what you do and a drive to improve 
  • Displays a relentless commitment to win 
  • Displays personal & corporate integrity 


 


EEO:

SAP Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team. (M/F/D/V) 


SAP Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, SAP Concur offers flexibility as to the specific working hours that may be required or available depending on your role. 


SAP Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ‘Leadership through innovation in everything we do’. Many positions within SAP Concur are customer facing so written, verbal and interpersonal communications skills are required for the majority of opportunities with SAP Concur.


Confidentiality and our core value ‘Personal and corporate integrity’ are critical components being that SAP Concur is a publicly traded company and working towards building a great, enduring company.

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:323085 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  323085
Posted Date:  Jun 28, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Sao Paulo, BR, 04795-100

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