Customer Service and Support

SAP iXp Intern - Customer Success Business Analyst

We help the world run better

 

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

About the SAP Internship Experience Program

 

SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

 

Three reasons to intern at SAP

 

  1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
  2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 
  3. Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

 

About the team

 

The goal of the Customer Advocacy Team is to support Customer Success Partners (CSPs) globally with driving customer renewals, adoption, expansion/upsells, and customer references. The focus of this internship will be to learn about the different core dimensions of what it means to build a Customer Success organization. The intern will be able to develop knowledge and capabilities in the following areas: SAP S/4 HANA Cloud and Digital Supply Chain Solutions, as well as Customer Relationship Management, Operations, Team Enablement, and Audience Engagement.
 

What you’ll do

 

Position Title: SAP iXp Intern – Customer Success Business Analyst

Location: Toronto, ON

Start Date: As Soon As Possible (August/September – 8 months)

 

In this role, you’ll

 

In this role, the intern will support our Global Customer Success Partners (CSPs) to build best-in-class customer experiences, with a focus on various support areas.


Specific areas of focus may include (but are not limited to):

  • Business Insights and Analytics: support development, measurement, and tracking of business insights used in customer adoption, business development, and NPS
  • Content Strategy & Management: supporting and maintaining community sites, web properties, customer communication assets
  • Value Realization/Solution Adoption: support development of strategies and playbooks to help CSPs drive solution adoption within their customer base, as well as tools and knowledge to help customers within a value realization framework
  • Project Management/RISE Program: support on internal projects related to RISE, solution adoption, among other topics

 

Who you are

 

We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.

 

  • Currently enrolled student, studying preferably in the fields: Technology or Commerce related degree Business Administration, Marketing, Communications, Economics, Supply Chain, Management Information System (MIS) or Business Technology Management (BTM)
  • Language skills: Business fluent in English
  • The candidate must have strong, technical, business, and or communications skills
  • Team player, with a self-starter attitude and the ability to work with minimal direction
  • Project Management skills
  • Content Management skills
  • Strong relationship/interpersonal skills
  • Able to synthesize and analyze large quantities of data, whilst showing a creative and pragmatic approach to problem solving
  • Demonstrated self-starter
  • Good communication/writing and organization skills
  • Website management skills an asset
  • Demonstrate strong collaboration skills

 

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We build breakthroughs together

 

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

We win with inclusion

 

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.


For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

 

Requisition ID: 343723  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Intern   | Additional Locations: #LI-Hybrid

 

Requisition ID:  343723
Posted Date:  Jul 29, 2022
Work Area:  Customer Service and Support
Career Status:  Student
Employment Type:  Intern
Expected Travel:  0 - 10%
Location: 

Toronto, ON, CA, M5K 1B7

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