Information Technology

Asia Operations Manager (People Supervisor) - SAP ECS PC3

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 




  • Directs activities related to the Operations and Go Live customer lifecycles
  • Manages internal and external resources, ensuring business critical and innovative results
  • Makes operational decisions on policies, tactics, resources critical to PC3´s business success
  • Accountable for annual KPIs established for the team including event and milestone based CSAT, CES, Leadership NPS, diversity ratio and financial KPIs (revenue per dCEM, hiring strategy including low and high cost locations, partner spend and span ratio)
  • Actively engages in and proactively appraises the Regional Head of critical situations with customer technical contacts and C-Level stakeholders with a view to proactively prevent escalations
  • Proactively proposes improvements in processes for scalability engaging proactively with the Regional Head of Asia and peers from Europe and Americas.
  • Works collaboratively with direct reports and the Regional Head of PC3 Asia
  • Implements the team structure as per the approved location strategy, design and capacity models
  • Executes robust delivery of the plan against defined KPIs & goals
  • Adopts the Customer efficiency strategy defined by global, to leverage digital platforms and channels for customer communications; consistent focus on increased automation to enhance productivity and profitability
  • Actively collaborates with the other regions and global initiatives
  • Provides effective financial stewardship and demonstrate value creation for customers and for ECS




  • 10 - 16 years of overall experience in IT software and services
  • 10 + years of Basis Experience including upgrades, installations, client and system copy, integration between SAP and non SAP systems, Disaster Recovery, HANA Database, infrastructure scalability among other topics
  • 9+ years of hands-on experience in consulting projects
  • Experience working with regional and global organizational setup in a matrix organization
  • Proven understanding of Cloud Architecture including S/4HANA deployment on various hyperscaler deployments (Azure, AWS, GCP)
  • Deep understanding of Technical Managed Services and related ITSM processes
  • Successful experience leading international teams is a MUST
  • Comfortable handling challenging situations is a MUST including managing de-escalation conversations with senior stakeholders at SAP and at the customer. Ideally exposed to global escalations in a leading role
  • Successful track of proposing and implementing process and organizational improvements with measureable results
  • Customer-first mindset – Experience in proactively engaging with customers to bring improvements in delivery resulting in increased CSAT and customer reference-ability.
  • Availability to join global team meetings and to actively collaborate on global initiatives
  • Excellent internal and external stakeholder management, presentation, and communication skills
  • Analytical thinking and decision-making ability; ability to drive change, including influencing skills across cultures
  • Readiness to travel, as required
  • Deep understanding of ECS strategy and processes is a plus
  • Understanding of the scope of RISE is a plus
  • Knowledge of the PC3 organization, processes, and operations, is a plus
  • Excellent documentation and communication skills
  • Flexibility to work on different time zones, as required




The charter of ECS Private Cloud Customer Center is to ensure seamless adoption of RISE with SAP S/4HANA Cloud, Private Edition solution by customers through a modern digital Engagement Delivery model. The Asia Operations Manager of this unit will ensure excellent process and organizational setup to serve APJ and Greater China, consisting of customer engagement and technical functions from internal and external resources. This digital unit shall ensure innovative and standardized approaches towards managed services delivery of contracted responsibilities towards the customers. The Asia Operations Manager will focus on an outstanding Go Live and Operations experience as well as a diligent and efficient management of challenging situations. Working in close collaboration with relevant ECS and Customer Success stakeholders in the region will be key to the success of this position.




We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 363661  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations: Virtual - China #LI-Hybrid.

Requisition ID:  363661
Posted Date:  Sep 23, 2023
Work Area:  Information Technology
Career Status:  Management
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, KA, IN, 560066

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