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SAP Cloud Support Engineer Intern - Japanese and English Speaker Job

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Date: Jul 24, 2019

City: Shanghai, 31, CN

Company: SAP

 

 

Requisition ID: 205675
Work Area: Customer Service and Support
Expected Travel: 0%
Career Status: Student
Employment Type: Intern

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Job Summary:

We are looking for energetic and innovative talents to build SAP Cloud Support in China, one of Global support delivery centers. SAP Cloud Support covers all on-demand products from SAP, such as SAP Business ByDesign, Sales Cloud and Service Cloud under SAP C4HANA etc.

 

Essential Duties and Responsibilities

 

  • Analyze and resolve customer messages by means of knowledge databases and/or verifying customizing entries or parameters.
  • Provide recommendations for improvement regarding Product and Support process to Development Support.
  • Provide consulting for customers on procedural issues and queries.
  • Share knowledge with the team.
  • Maintain Technical Knowledge Database.

 

Minimum Qualifications

 

  • Second year of Master Student candidates.
  • Can meet 4 days full time per week and can last for six months at least.
  • No specific requirements about major in IT, engineering, science and other relevant disciplines are preferable.
  • Sound language skills in both Japanese and English languages.
  • Excellent interpersonal and communication skills (oral/written).
  • Good team player. 

 

Work Location: 上海市浦东新区哈雷路金科路2889弄长泰广场D栋SAP公司

 

职位名称:日语/英语技术支持实习生

 

部门:云产品支持(SAP Cloud Product Support)

地点:上海市浦东新区哈雷路金科路2889弄长泰广场D栋SAP公司

 

团队介绍:

 SAP Cloud Product Support 团队作为全球技术支持中心的重要组成部分,是亚太地区值得信赖的支持服务团队。团队一直以来以结果为导向、以统一团队为形式为客户交付创新和高价值的服务,并持续改善客户已购买的软件解决方案,确保客户所购产品与服务得以实施和运行,使其在竞争中脱颖而出!

 

岗位职责

     1.合理解决客户使用SAP云产品过程中出现的技术问题,并提供技术咨询;

     2.利用技术手段对产品的配置和实施进行优化、调整;

     3.完善SAP 云产品知识库

     4. 完成同事和其他必要的工作

 

岗位要求

     1.研究生二年级学生最佳,能保证一周工作最少4天,能保证最少6个月

     2.优秀的英语/日语听说读写能力

     3.具备良好的学习能力和沟通能力,有优秀的团队合作能力。

    

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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