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Information Technology

Cloud Operation Engineer



Requisition ID: 250527
Work Area: Information Technology
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

About the PSO Central Infrastructure Service Operation team  

Central Infrastructure Service (CIS) Operation team is part of the Platform and Services Operation (PSO) department of Global Cloud Services (GCS) organization within SAP. Our team is responsible for operations and management of central infrastructure service located in both SAP internal IaaS platform and multiple public cloud service providers:  AWS, Azure, GCP and Alibaba Cloud, which run PaaS/SaaS solutions from various Cloud LoB’s (line of businesses). The most critical goal for PSO CIS Operation team is to safeguard central infrastructure service to have zero-outages and minimum of MTTRs. 

The Role 

As a Cloud PSO CIS operation engineer, you are responsible for the PAAS level/Guest OS/Virtual machines/Containers running within all CIS provision platforms. You need to co-work with network team, monitoring team and other related stakeholders to be responsible for to complete services deployment, change management, incident management and problem management activities within infrastructure.  You are responsible of meeting SLAs targets with our clients vertically (compute-> storage-> network), driving implementation, quality improvement, automation and optimization of the PAAS processes and execution.  You should be able to work functional silos (network, backup, compute, storage) and other organization units (architecture, design and engineering) to drive values to Cloud LoB’s and external customers. You must be able to discuss, negotiate and come up the best solutions for the interest of SAP. 

Role Requirements 

  • Linux OS administration, SuSE Linux Enterprise and Xen knowhow are of advantage 
  • Experience/knowhow of Automation experience with at least one configuration/deployment management system such as Terraform, Chef, Puppet, Ansible or other similar tools 
  • Experience on scripting in at least one language such as python/perl/shell 
  • IT hardware/infrastructure understanding and experience in OS, Compute, Network, Storage, Backup 
  • Experience/Knowhow of ITIL structure/processes 
  • Experience/Knowhow of Cloud IAAS and PAAS offerings 
  • Experience working in an Agile, fast-paced, DevOps environment 
  • Excellent communication (fluent in English) 
  • Strong orientation towards results 
  • Participate in the on-call duty rotation 

Work Experience 

  • 3+ years of diverse working experience in IT infrastructure as Linux system administrator and/or DevOps/SRE engineer 
  • 3+ years of experience in working on a Linux/Unix environment, working at the CLI 
  • 3+ years of experience in software development/scripting in Python or Shell
  • 3+ years of diverse working experience in IT infrastructure, co-working with Network/Storage/Backup team to do joint trouble shooting, deeply participating in incident/problem/change management processes
  •  3+ IT security operations (security scans, audits) would be a plus.



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

Cloud Operation Engineer

Facility:  250527
Posted Date:  Jun 19, 2021
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 20%

Shanghai, CN, 201203

Job Segment: Cloud, Engineer, ERP, SAP, Linux, Technology, Engineering