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Software-Design and Development

User Assistance Developer( Technical Writer)



Requisition ID: 284291
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


The global economy has been rapidly evolving from enterprise-centric to network-centric. No enterprise does business alone today. Suppliers, service providers, contract manufacturers, logistics pros – companies today rely heavily on their connections to their extended ecosystem to operate effectively. They need an intelligent and open network that delivers the enhanced visibility, greater efficiency and improved collaboration to achieve supply chain resilience and thrive in the face of disruption.

The SAP Globalization Services team localizes SAP products and Cloud  services for use in different countries. The team has locations across the world, including Brazil, China, Germany, Hungary, India, Israel, and Russia.

We are seeking a User Assistance Developer Associate (technical writer) to join our software development unit in Shanghai. You will be responsible for developing user assistance content, in English, which is primarily used by consultants to implement the software. For this, you will work closely with our software developers and solution management experts. After you have gained experience, we will encourage you to take on more responsibility and branch out into other projects relating to user assistance.

As a UA Developer, you would be also expected to create vidoes, web content such as blogs and similar UA assets.           



As User Assistance Developer you will be responsible for supporting our team in creating user assistance (UA) deliverables (both text and multimedia) in close collaboration with the development teams and UX designers to enable users to deploy, administer, and use the SAP software.You should ensure that the UA deliverables are of high quality, adhere to standards and guidelines, and are written in appropriate style and tone for product and audience according to target group and target market. You will define  terminology that is simple, consistent, and conforms to industry standards and prepare video scripts for the for the solutions developed by your teams.



  • University degree in technical communication or a related subject or a language-based university degree
  • Excellent English writing, communication, and interpersonal skills
  • Ability to express complex technical information in a clear and precise manner
  • Flexibility and readiness to acquire product knowledge and learn new skills at short notice,attention to details and ability to meet deadlines
  • Working experience of 3-5 years or so as a technical writer with popular technical writing tools and processes.
  • Familiarity with a DITA tool such as Ixiasoft, for technical writing will be an advantage,Familiarity with SAP’s technical writing tools and solutions will be an added advantage


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

User Assistance Developer( Technical Writer)

Facility:  284291
Posted Date:  Jun 10, 2021
Work Area:  Software-Design and Development
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Shanghai, CN, 201203

Job Segment: Technical Writer, ERP, Developer, Supply, Writing, Technology, Operations, Creative