Software-Design and Development

User Assistance Developer - Consumer Industry Cloud

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Expectations and Tasks

As a senior user assistance developer, you will work on UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia, scripts, context-sensitive help, tutorials, and social-media content. Collaborate and communicate, as applicable, with internal stakeholders, such as subject-matter experts, user experience (UX), development, validation, and product support. Collaborate and communicate with external stakeholders such as customers and partners to develop and review UA deliverables through, for example, customer engagement activities, social media, usability tests, and feedback channels. Identify information needs of, among others, users for UA deliverables and other content by researching social media (for example, discussion forums on SAP SCN), and is aware of and responsive to what users are discussing. Ensure UI texts are clear and translatable, and support the tasks of the user. Use appropriate style and tone for the product and the audience according to the target group and market. Give, receive, and implement feedback on UA deliverables. Apply all relevant SAP standards and guidelines for the given product/area, and ensures UA deliverables are aligned with them as well as with the content architecture. Actively provides feedback on these standards and guidelines using the appropriate channels. Proofread and edit content for relevance and linguistic correctness, as well as for terminology that is simple, consistent, and that conforms to industry standards. Submit content for language editing to a UA colleague if required, to ensure high-quality deliverables in the source language. Use the software to test the accuracy of UA deliverables. Prepare content for delivery, including the provision of metadata, following the standard production process. Plan and coordinate the UA deliverables for a product area or project, as applicable. Participate in projects to improve UA tools, processes, and content. Follow and apply relevant industry and technology trends for user assistance, as applicable, at SAP.

Core Responsibilities

  • Create user assistance (UA) deliverables that enable users to deploy, administer, and use SAP software. These include UI texts, guides, multimedia, scripts, context-sensitive help, tutorials, and social-media content.
  • Autonomously manage projects with aggressive deadlines while meeting expected quality standards.
  • Collaborate and communicate with internal and external stakeholders including subject-matter experts in user experience (UX), development, quality assurance, and product support as well as internal and external customers.
  • Consistently advocate for an excellent user experience by researching users’ primary use cases and information needs, and being aware of and responsive to what users are discussing.
  • Actively test and use the software to test the accuracy of your UA deliverables and to ensure the design of the product meets user needs and delivers an excellent user experience.
  • Actively participate in projects to improve UA tools, processes, and concepts.

Requirements

  • Knowledge of cloud and advanced cloud native concepts
  • 0-3 years of experience in a user assistance role
  • Excellent writing and peer editing skills
  • Experience documenting APIs, administrative content, and programming information
  • Experience creating how-to videos
  • Experience with information design
  • Familiarity with content management or source control systems
  • Familiarity with Agile software development and related tools

#GCPE #LI-Hybrid

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 343163  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

Requisition ID:  343163
Posted Date:  Jun 15, 2022
Work Area:  Software-Design and Development
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Shanghai, CN, 201203

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