Information Technology

Vocational Training Program Intern (product support role) - 2024 Graduates Shanghai (VT/STAR)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!  



  • Bachelor/Master degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline is required
  • Will be graduated in 2024(Is a Must)


RESPONSIBILITIES (include but are not limited to):

  • Analyze and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customising entries and hardware parameters.
  • Report errors and identify possible resolution to development support
  • Provide consulting for customers on procedural issues and queries
  • Provide Mission Critical Support on weekend and evening shift as scheduled
  • Share knowledge within a global team
  • Create content for and maintain the technical knowledge databases
  • Create check tools and workarounds for customers’ issues
  • Create supportability and analysis tools for customer use



  • An early adopter mindset and the ability to thrive in a changing environment
  • Strong collaboration skills and a flexible approach to working in teams
  • Bias toward action, initiative and a focus on business strategies
  • Systematic, communicative, and creative focus
  • Excellent customer focus & English communication skills (oral and written)
  • Enjoy and derive satisfaction from communicating with customers
  • Strong ability to capture a complete and accurate problem/symptom description of reported issues
  • Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions


  • Experience working with customers is desirable
  • Previous internship experience would be an asset 
  • Relevant work experience in an IT related consulting/support/development role



We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 356268  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Vocational  | Employment Type: Intern   | Additional Locations: #LI-Hybrid.

Requisition ID:  356268
Posted Date:  Nov 17, 2022
Work Area:  Information Technology
Career Status:  Vocational
Employment Type:  Intern
Expected Travel:  0 - 10%

Shanghai, CN, 201203

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