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Partner Engagement Advisor (CX)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

 

YOUR FUTURE ROLE
Our ecosystem partners are critical to the success of our customers. With over 21,000 partners worldwide, most SAP implementations and an increasing number of sales deals are driven by our partners. Customer Success – defined as successful adoption of SAP solutions leading to the realization of expected business value – requires proactively orchestrating the customer journey end-to-end. To achieve scale, we strive to create a strong customer success collaboration with our partners to orchestrate and deliver sustainable customer value. 

 

LOCATION OF HIRING

Any countries in SEA, preferably Singapore, Malaysia & Philippines


The Partner Engagement Adviser (PEA) for CX is a hands-on, partner focused role within the Partner Post-Sales Hub. You will be the single point of contact for a set of assigned CX partners in SEA. As a PEA you will work in a global team with other PEAs supporting partners driving customer success within a geographic region. You will be working with relevant stakeholders across the organization (support, local product experts, sales) to support your assigned partners on post-sales related topics and challenges along (L)ACE.  

Your responsibilities will include the following:

  • Working with partners to ensure that a sustainable Customer Success practice is established that will drive cloud subscription adoption, renewals, and the expansion of SAPs footprint. You will gain insight into the partners post-sales customer engagement processes and confirmation of Partner CEE resource(s) responsible for driving customer success
  • Providing best-practice guidance and support on SAP’s Post Sales engagement methodology and processes for CX (e.g., how to escalate an incident, how to safeguard renewal, how to address overconsumption / license compliance etc.).
  • Supporting assigned partners on contractual topics (e.g., license amendments, partner switches, terminations etc.) and maintaining a rolling five-quarter renewal forecast – prioritizing possible renewals at risk  
  • Collecting feedback from partners to continuously improve processes and tools 
  • Work hand in hand with regional partner-facing teams to align on responsibilities 
  • In addition to your engagement with your assigned CX partners, you will support your Partner Success Executives (PSEs) in the team with your CX knowhow on specific post-sales topics and challenges

Your objectives will help maximize the value that partner’s customers receive through adoption and use of our cloud solution(s) and will ensure that our indirect customers deploy and use all their entitled subscription software.


YOUR PROFILE

  • The individual we are looking for has well-founded experience in partner engagements processes– preferably in cloud environments. 
  • Minimum of 5+ years professional experience 
  • Distinct solution experience for CX, preferably gained within customer or partner facing role 
  • Excellent network into the CX organization (product management, development, support)  
  • Partner Edge Ecosystem knowledge and experience is an asset 
  • Accustomed to working in an international / global virtual matrix organization, cross board areas
  • Ability to withstand pressure resulting from challenging situations and demanding partners


ABOUT THE TEAM  
The CE&X Partner Post-Sales Hub is a new and global partner-focused unit, establishing CE&X’s first Partner Engagement Methodology for post-sales processes, services, and support for our partners cross LOB – together with the Partner Ecosystem Success unit (GPO). Supporting partners on ensuring indirect customer satisfaction and solution adoption, safeguarding renewals, and delivering a post-sales focused experience. 

 

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:302330 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Partner Engagement Advisor (CX)

Facility:  302330
Posted Date:  Dec 2, 2021
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Singapore, SG, 117440


Job Segment: ERP, SAP, Database, Cloud, Product Manager, Technology, Operations