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Customer Service and Support

SAP Concur - Implementation Consultant - Singapore

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



Job Overview:
The Implementation Consultant is responsible for implementing SAP Concur services to a broad client base across South East Asia, and further.

This includes fulfilling the roles of project manager and functional expert in the implementation. These include project management, solution design, hands-on service configuration, client project team training, client testing/validation support, go live support, as well as post implementation support such as Expert Care and Expansion of the customers portfolio.

Depending on services contracted, you will also have overall leadership responsibility when Travel IPM, Functional Consultants, Technical Consultants, or extended services resources join the project.


  • Manage multiple concurrent complex, global, multi-phased implementations following SAP Concur’s implementation methodology
    • Stressful at times
    • Time mgmt. of multiple
    • Cross timezone engagements
  • Accountable for the successful delivery of all parts of the project ensuring quality, timeliness and customer success
  • Build relationships to effectively communicate and negotiate with both internal and external stakeholders
  • Anticipate, and mitigate risks to deliver a great customer experience, measured by Customer Effort Survey
  • Manage client expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule - including across multiple time zones
  • Conduct customer-facing workshops and presentations for customer’s project teams independently
  • Provide consultative expertise to guide customers through key decisions and alternatives to maintain project scope and timeline
  • Quickly and effectively gather client’s business requirements to design and configure SAP Concur services
  • Configure product according to business requirements gathered during the design phase, remaining within scope for the lifecycle of the project.
  • Creatively design solutions for complex requirements and write core product design documents following SAP Concur’s established methodology
  • Develop and maintain strong functional and technical product knowledge
  • Effectively communicate and work with C-Level sponsors, internal and client project teams, international and multi-cultural clients
  • Effectively communicate complex ideas and persuade clients to adopt the recommended solution
  • Stay organized and deliver on commitments, timely and accurately, including updating any project tracking systems and fulfilling administrative responsibilities of a Project Manager
  • Effective status reporting, project budget management and timeline management
  • Quickly ramp-up on new releases and product functionality to ensure successful implementation of these features for clients.
  • Collaborate with other members of the implementation team to develop and deliver web-based training/presentations covering a range of service topics.
  • Serve as an internal role model through leadership, professionalism, active communications and consistency in delivering outstanding results.
  • Lead or represent department on cross-functional teams and initiatives
  • Identify opportunities to improve implementation processes to reduce deployment timeframe while achieving targeted implementation customer survey results
  • Provide contributions to SAP Concur’s project methodology and document library
  • Meet or exceed deployment productivity and quality metrics
  • Deliver outstanding client service to achieve high implementation survey scores
  • Work effectively with peers, other departments, and management


Education, Experience & Training required:

  • BA/BS or equivalent experience
  • Degree in Accounting or Information Systems emphasis preferred
  • 3+ years of project management experience or related field
  • 2+ years of software consulting experience implementing financial or hosted applications
  • Experience with financial applications and knowledge of accounting processes
  • Implementation methodology experience and certifications a plus
  • Full life-cycle financial system implementation experience
  • ­­Ability to pass a background check


Job Specific Skills:

  • Outstanding written &verbal communication skills with confidence in your execution and delivery.
  • Exceptional project management and presentation skills
  • Strong organizational and planning skills to consistently deliver on commitments
  • Experience in customer-facing/service roles
  • Ability to be self-directed, be a self-learner and able to work independently
  • Ability to work productively in a fast-paced environment to deliver on commitments
  • Be adaptable to change and open to the challenges of an ever-changing environment
  • Ability to persuade and influence, with professional articulation, and empathy.
  • Strong technical aptitude and ability to understand technical concepts quickly
  • Proven ability to engage and interact with internal & external teams to resolve client issues
  • Strong problem-solving skills – ability to dive in and find solution to any challenge
  • Ability to prioritize and manage a heavy workload to meet deadlines
  • Flexibility in working hours may be required to meet client obligations across multiple time zones


On Offer

We are an Equal Opportunity Employer with a dynamic culture and a high-performance environment. This is a great opportunity to learn and develop, whilst being led by exceptional leaders. You will have a strong brand and product behind you with flexible work/life balance. And it's only going to get better!




We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:312336 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

SAP Concur - Implementation Consultant - Singapore

Facility:  312336
Posted Date:  Nov 17, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Singapore, SG, 117440

Job Segment: Implementation Manager, SAP, ERP, Consulting, Database, Technology