SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at EMEA: +49 6227 7 48599 and careers@sap.com, Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.

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Solution Consultant SAP Business ByDesign CoE/RIG Asia Job

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Date: Jul 12, 2017

Location: Singapore, 01, SG

Company: SAP

Requisition ID: 149582
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

PURPOSE AND OBJECTIVES

As a key part of SAP Global Small Medium Business team (SMB), the goal of the SMB ByD Centre of Excellence EMEA is to enhance the solution GTM via successful cloud deployments, increased adoption and renewals in coordination with sales, services, support teams and partners.  Through innovative services support the Partner ramp up and extension of their market footprint, and supporting customers to enhance the solution experience.

 

EXPECTATIONS AND TASKS

As Solution Advisor ByDesign CoE/RIG, you will play an instrumental role for the success of ByDesign. You will be working in a team, that will act as Center of Expertise and Regional Implementation Group for ByDesign delivering implementation services directly to our ByDesign customers but also enabling and supporting our partners with additional services (e.g. quality checks, go-live support etc). Key objective is to ensure go-live, deliver the maximum value of ByDesign for our customer and ensure that every customer will be a reference adapting more and more of ByDesign capabilities.

 

The Solution Advisor ByDesign CoE/RIG will report into the regional head of SAP Business ByDesign CoE/RIG, you will drive customer success by

  • Being part of a team of engagement architects who are individually or as a team responsible for customer success by delivering innovative services and other risk mitigations strategies in strong collaboration with the SAP sales, Customer Engagement Executives, services and support teams.
  • Taking the lead to manage the successful solution deployment for “lighthouse” and strategic customers.
  • Working effectively with our Partners, and support them in the ramp up of their ByDesign GTM with enablement & productized services to support their business.
  • Support the customer enhancement experience, working with Support, other SAP LoB, and partners de-escalating critical customer situations and providing services to extend their solution footprint
  • Working with Product Management on the product enhancement and GTM to meet current and future market requirements.

 

The responsibilities of the Role include the following tasks:

  • Collaboration with sales and customer engagement teams for increased adoption
  • Working with partners and partner management on the partner engagement & enablement programs and ensuring successful deployments
  • Support SAP’s engineering and operations team for improved solution quality & stability, and extension to meet market requirements
  • Contribute to the further optimization of ByDesign implementation methodology and enablement assets.
  • Driving onsite and remote engagements at customers sometimes for extended periods of time
  • Delivered services remotely/onsite to time and budget constraints
  • Deliver remote training to partners and customers with occasional onsite training delivery
  • Transfer product knowledge to customers/partners to reinforce training
  • Provide Go-live and post live support to the customer/partner and ensure a smooth project closure and transition to support.
  • Feedback implementation learnings into Methodology and Content Team Lead delivery teams for partner and customer assessments in critical and non-critical situations

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

 

Required skills

  • Experience in working in a virtual team on global basis
  • Ability to collaborate with services, sales and deal architecture
  • Superior ByDesign product knowledge and proven implementation experience in specific in the SME market
  • Familiar with the delivery of productized services
  • Self-motivated, results-driven able to effectively deal with a certain degree of ambiguity/autonomy and capable of making sound decisions
  • Ability to calmly manage and resolve project/customer escalations whilst having sound judgement to involve management at the appropriate time
  • Strong customer facing communication/presentation skills
  • Willingness to ‘roll up one’s sleeves’ and assist wherever needed
  • High levels of energy, resilience, intelligence and integrity.
  • Ability to analyze complex problems, both business process and technology related, and to resolve them by implementing actionable measures
  • Ability to make fast and reliable decisions, also under pressure and within strict deadlines and involving complex environments or situations
  • Strong interpersonal skills and the ability to work, convince and influence, stakeholders, colleagues and customers across all levels of their Organization
  • Highest level of flexibility required; willingness to learn on a continuous basis and ready to adopt changes and align team direction
  • Excellent communication and presentation skills

 

 

WORK EXPERIENCE

  • 6+ years in implementation delivery role as SAP ByDesign consultant and project manager
  • Proficient in the Launch methodology
  • Sound solution and technology knowledge of SAP’s portfolio and related business processes

 

Education

  • University Degree in Commerce / Business and/or computer science

 

Language

  • English -  another Asian language would be an advantage

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

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