XM Asia Researcher

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XM Asia Researcher



  • Drive overall research activity related and training program, to XMI for the organization
  • Develop Benchmarks and thought-leadership studies which would identify trends in the market related to customer experience.
  • Work with local organizations to understand market demand and design survey instruments that meet their research objectives and conform to best practices in survey methodology
  • Work closely with internal and external resources to ensure successful execution of the fieldwork and data collection
  • Share final analysis and ensure they can take accurate action on resulting recommendations
  • Frequently develop thought leadership content, articles, webinars and conference presentations based on the benchmarks and research studies
  • Ensure a successful launch by selecting the appropriate research methodology to meet the research objectives
  • Contribute to local XM benchmarks repository and use-cases
  • Organize events around research findings, webinars/roundtables and invite appropriate stakeholders to deliver results
  • Create Digital content – ebooks/infographics/reports/press releases on the benchmarks & research studies produced
  • Client meetings for strategic accounts to present research findings
  • Work with XMI team to tailor/develop training requirements for XMI Asia
  • Drive community growth, build engagement through XM Community events, publications and social media  


Successful candidates will possess most of the following qualifications: 

  • 5+ years of hands-on experience in Research field
  • Advanced and practical experience of research design and analysis including sample design, questionnaire design, data management, and advanced statistical analysis
  • Good to have advanced and practical experience of training program design including material design, delivery, and program management
  • Initiative, drive and the ability to define research strategies from scratch
  • Demonstrated ability to manage large and time-bound research
  • High attention to detail, strong organizational/logistics skills
  • Be a quick learner and work well both independently and as part of a team
  • Ability to take a big picture idea and run with it
  • Confidence to independently solve problems
  • Personal accountability and strong work ethic
  • Professional, able to interact with vendors/clients
  • Positive, “can do” attitude.
  • Bachelors Degree or equivalent in statistics or related field
  • Excellent interpersonal skills and ability to understand market needs
  • Proficiency in Excel and a solid understanding of producing research reports
  • Superior analytical, writing, listening, and presentation skills



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.


Requisition ID:  319289
Posted Date:  May 23, 2022
Work Area:  Presales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Singapore, SG, 117440

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Job Segment: Statistics, SAP, ERP, Pre-Sales, Research, Data, Technology, Sales