Software-Development Operations

(Senior) Development Support Engineer - SAP Cloud Identity Services



Requisition ID: 290324
Work Area: Software-Development Operations
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

The development center of SAP in Bulgaria is technology-focused and plays key role in the defining and developing of the SAP Business Technology Platform. With its more than 1350 professionals, SAP Labs Bulgaria also has strong contributions towards life-cycle management, user interface & user experience across the broader portfolio of SAP products. For its 22-year history, the company has established itself as a preferred employer in the IT sector in Bulgaria.


What you'll do 


In your role as a Development Support Engineer, you will be responsible to: Analyze, evaluate and resolve complex issues of customers and SAP internal stakeholders, related to the implementation and operation of SAP Cloud Identity Services. Incident processing, including:

• Qualification and prioritization of the incidents

• Initiate / Track / Determine / Verify incident resolution and inform customer about it

•Implement solution or workaround

• Incident escalation as defined by escalation process

• Communicate with customers in a considerate and professional manner, clearly and politely providing highly valued remote services and consulting.

• Work hand-in-hand with development to improve quality.

• Develop and improve supportability features and the documentation.

• Take responsibility for understanding in deep details product scenarios and development processes.

• Follow up on the resolved incidents, that prevents or minimize the likelihood of reporting the same problem by a different customer.

• Actively develop product knowledge, strive to become expert in the SAP Cloud Identity Services, and work to enhance support processes.


What you bring 


• Strong communication skills both written and spoken in English

• Experience in a customer facing role

• Strong commitment to quality


Meet your team


Together with your team, you will work on the development support of SAP Cloud Identity Services. The team is eager to solve complex customers’ issues in a timely and professional manner. We are always happy to help each other!



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

Requisition ID:  290324
Posted Date:  May 14, 2022
Work Area:  Software-Development Operations
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Sofia, BG, 1784

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