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24/7 Cloud Operations Engineer Job

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Date: May 21, 2019

City: Sofia, 23, BG

Company: SAP

Requisition ID: 215518
Work Area: Software -Development Operations
Expected Travel: 0-10%
Employment Type: Regular Full time
Career Level: Professional




SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Purpose and Objective:

The Leonardo & Analytics development unit is building the next generation cloud Analytics platform, which is also the foundation of the SAP Digital Boardroom. It is also building many SAP Machine Learning applications. Our development organization is spread globally with Walldorf, Vancouver, Bangalore, Paris, Dublin, Budapest and Sofia being our largest locations.

To enable our solutions to be successful in this fast-growing market, a best-in-class operation team working by the DevOps principles is fundamentally necessary, combining industry-standard concepts with our mission to fulfil all our customer’s expectations towards SAP, as the cloud company powered by SAP HANA.

To establish this team, we are looking for DevOps engineers to join us in providing world-class cloud operation. If you are motivated to learn, practice and devote your energy to operating our fast-growing analytical cloud products, then come and be part of our success story!

The development center of SAP in Bulgaria is technology-focused and plays key role in the defining and developing of the SAP Cloud Platform. With its more than 830 professionals, SAP Labs Bulgaria also has strong contributions towards life-cycle management, user interface & user experience across the broader portfolio of SAP products. For its 19-years history, the company has established itself as a preferred employer in the IT sector in Bulgaria


Expectations and Tasks:

  • Provision, monitor and operate customer’s instances of our cloud solutions
  • Ensure fast troubleshooting, resolution, root cause analysis and improvement measures in case of incidents
  • Take part of and drive global team projects (e.g. setting up our Cloud solutions in new Data Centers; creating/optimizing procedures and processes, onboarding new application solutions and services, and many others)
  • Work in a cross-functional agile team collaborating closely with operations and development colleagues in an international environment
  • Contribute to optimizing the efficiency and lowering the price of service operations
  • This role will be on a constant 24/7 working schedule consisting of 4 working and 4 rest days rotation


Education and Work Experience:

  • University degree in Computer Science or related field and minimum 3 years of professional experience in IT
  • Experience in Monitoring, operation and administration of JAVA applications and HANA database
  • Issue resolution experience, including Root Cause Analysis
  • Experience with Cloud (Amazon Web Services, Azure, Google Cloud, CloudFoundry) and IT infrastructure virtualization is a strong advantage
  • Experience in SQL and NoSQL databases and programing on them is a strong advantage
  • Experiences with web services, networking and internet (DNS, TCP/IP, Apache, firewalling, Load Balancing, RESTful/OData Services, SAML SSO…) are preferred but not mandatory
  • Ability to troubleshoot complex problems throughout the whole technology stack


Skills and Competencies:

  • Willingness to learn new concepts and technologies
  • Excellent team player, self-motivated, passionate and highly driven
  • Good time management and prioritization skills, multitasking
  • Working efficiently in emergency situations.
  • Ability to work well in a multicultural and multinational environment
  • Critical thinker with a passion for engineering and service excellence
  • Excellent communicator, both written and verbal with fluent English


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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