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Information Technology

Cloud Operations Specialist for SAP HANA Cloud

Requisition ID:287675
Work Area: Information Technology
Expected Travel: 0-10%
Career Status: Professional
Employment Type: Regular Full Time

Hiring Manager: Milena Bogdanova





SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Cloud Operations Specialist for SAP HANA Cloud


T&I HANA Cloud Operations Sofia are looking for a Cloud Operations Specialist for SAP HANA Cloud to work within the development center of SAP Labs Bulgaria. This center is technology-focused and plays a key role in defining and developing the SAP Business Technology Platform.  In this role you will work in a cross-functional agile team collaborating closely with operations and development colleagues in an international environment.


The Role


You will join our 24/7 Support Team which proactively drives continuous improvement of the whole product and coordinates incident and problem management across development teams. With our broad technical knowledge about the infrastructure, the services and the platform, this team solves incidents, drives, and implements automation and develops internal tools and scripts. 

As a Cloud Operations Specialist your role will be to monitor and operate customer’s instances of our SAP HANA Cloud solutions, as well as proactively monitor ticketing systems and queues. You will ensure fast troubleshooting, resolution, root cause analysis and improvement measures in case of incidents, work on service requests and customer queries.

This role provides the opportunity to take part in global team projects such as setting up Cloud solutions in new Data Centers; creating and optimizing procedures & processes; onboarding new solutions and services.


Role Requirements


This role would suit a recent computer science graduate or someone with professional development experience. Shift working is required with possibility to periodically rotate to dayshifts.

Our ideal candidate will be an excellent communicator who can work with tight deadlines, under pressure and efficiently in emergency situations. You will need to be customer-orientated, self-motivated and flexible to respond to a fast-changing 24/7 working environment.


You should also have knowledge of:


  • Cloud technologies and Cloud Services (Amazon Web Services, Google Cloud Platform, Microsoft Azure, AliCloud) 
  • Experience working in Unix/Linux environments and Database Administration (MySQL, transactional databases)
  • Containers knowledge – Kubernetes, Docker 
  • ITIL framework and related processes. Project management skills is a strong plus.

Purpose and Objectives


Our intention is to be The Cloud Company powered by HANA. We learned from successful cloud companies that the development organization must take over the responsibility not only for development but also for the successful operations of our services. 

With its more than 1060 professionals, SAP Labs Bulgaria also has strong contributions towards life-cycle management, user interface and user experience across the broader portfolio of SAP products. For its 21-year history, SAP Labs Bulgaria has established itself as a preferred employer in the IT sector in Bulgaria




Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.



To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

Cloud Operations Specialist for SAP HANA Cloud

Facility:  287675
Posted Date:  Dec 29, 2021
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Sofia Ovtscha Kupel, BG, 1618

Job Segment: Cloud, Operations Manager, SAP, ERP, Technology, Operations