User Assistance Developer Job

Requisition ID: 234805
Work Area: Information Technology
Expected Travel: 0 - 10 %
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

The SAP Environment, Health & Safety (SAP EHS) and Product Compliance solution capabilities support customers’ sustainability initiatives. 

As an integral part of S/4HANA these applications enable companies holistically to manage operational, financial, and reporting risks across their facilities and to be compliant with worldwide environmental regulations.

SAP S/4HANA EHS and Product Compliance solution capabilities contribute for human lives improvements.

The team in Sofia is a strong contributor to the overall business solutions development.  

We value personal motivation for excellence and technical skills as much as teamwork, trust, collaboration and creativity.

We are looking for a User Assistance Developer / Technical Writer who:

• is self-motivated and possesses creative mindset
• is enthusiastic to gain knowledge for business solutions development
• is inspired to create innovation product documentation and other user assistance content
• is ready to learn from his/her mentor
• is interested in IT topics and software products  

EXPECTATIONS AND TASKS

You will be working in a cross-functional team of talented and motivated colleagues, following agile methodologies and the industry’s best practices. After an initial on-the-job training, your tasks will include:

• Writing product documentation for a variety of audiences
• Creating images, infographics, videos, and blogs for your product areas
• Testing the software you describe
• Asking for and implementing customer feedback for your deliverables
• Collaborating with stakeholders to constantly improve the quality of your deliverables
• Opportunity to cooperate with colleagues in Germany

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Required skills

• You have a BS or MS degree in Technical, Linguistic or a similar field and have basic programming knowledge and skills
• You demonstrate a general understanding of complex technical concepts and are able to distill them down into digestible chunks
• You have an appreciation for the visual layout of content and a general understanding of design principles and methodology as well as relevant tools knowledge
• You have excellent communication skills
• You are fluent in English

Preferred skills

• Experience creating social media and multimedia assets (for example blogs, how-to videos, or e-learnings)
• Experience with DITA and knowledge of topic-based writing
• Technical knowledge on topics such as client-server technologies, databases and/or XML
• Good command of German

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WORK EXPERIENCE

• Relevant experience of 2+ years will be considered as a strong advantage
• Students are welcome

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WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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